jjhoyt 0 Posted July 18, 2017 Share Posted July 18, 2017 I am trying to share a note by sending it to a co-workers email address. I keep getting this error msg. "Sorry we couldn't send your chat. Try again in a moment." I have been trying for 2 days now to share the note, but I keep getting the same msg. Link to comment
Mike McGowan 36 Posted July 19, 2017 Share Posted July 19, 2017 ==> sending it to a co-workers email address. I keep getting this error msg. "Sorry we couldn't send your chat. Are trying e-mail a copy of the note or share it via Evernote's Chat feature? Your comment makes me think you are confusing two distinct commands. On Windows these are "Note -> Share ... -> Send a Copy and "Note -> Share -> Share Note" It would help if you listed what OS you are using and the specific commands you have tried to use. Link to comment
user1056 0 Posted July 24, 2017 Share Posted July 24, 2017 I deal with same issue 2 days now. Using both - so error message is about that either "chat" or "message" couldn't be sent. /evernote web, windows 7 x64, chrome - google synchs/ Any ideas how to solve it? Thanks in advance. Link to comment
Level 5* gazumped 12,004 Posted July 27, 2017 Level 5* Share Posted July 27, 2017 Hi. Have you tried sending an email to that person to check the the address is still working normally? Link to comment
Amanda Calabrese 1 Posted September 5, 2017 Share Posted September 5, 2017 One of my coworkers is having this same issue. She is trying to share a notebook/notes with me using work chat in Evernote web and has gotten the "Sorry we couldn't send your chat. Try again in a moment." error over several days. I have verified that she has entered my e-mail address correctly and that the my e-mail address is otherwise working normally. She just created an Evernote account recently. Users who have previously established Evernote accounts are able to share with me without any issues. Is it possible this has something to do with the fact that hers is a new account? Link to comment
user1056 0 Posted September 6, 2017 Share Posted September 6, 2017 21 hours ago, Amanda Calabrese said: Is it possible this has something to do with the fact that hers is a new account? I don't want to miss the real technical issue here, but... everything started working just fine on the next day for me (I was also a new user). Link to comment
Level 5* gazumped 12,004 Posted September 6, 2017 Level 5* Share Posted September 6, 2017 On 05/09/2017 at 9:31 PM, Amanda Calabrese said: She just created an Evernote account recently. That would seem to be the important detail - as an 'anti spammer' step new accounts don't automatically have the share feature immediately; it takes a day (or three) to activate maybe depending on timezones and holiday weekends. If it's not working after several days, contact Support if you're a paying customer or tweet them if not.. https://www.evernote.com/SupportLogin.action or https://twitter.com/evernotehelps Link to comment
Amanda Calabrese 1 Posted September 22, 2017 Share Posted September 22, 2017 Yes, this appears to have been the case for my colleague, as well. She didn't try it again until nearly a week had passed, though, so I'm not sure how long it took for the sharing feature to be activated. Link to comment
IMirosavljev 0 Posted October 30, 2017 Share Posted October 30, 2017 I would like to see a resolution to this problem. I am dealing with it as well - I would love to go professional but I'm not going to make a payment and fully adapt a system if it is not supported on a basic entry-user level. Hoping for a response - will receive the notification automatically. Link to comment
Level 5* gazumped 12,004 Posted October 31, 2017 Level 5* Share Posted October 31, 2017 17 hours ago, IMirosavljev said: I would like to see a resolution to this problem. I am dealing with it as well - I would love to go professional but I'm not going to make a payment and fully adapt a system if it is not supported on a basic entry-user level. Hoping for a response - will receive the notification automatically. Not sure what sort of a response you are expecting - this is a user forum, not Evernote Support. If you're a new user, how long have you had the account? Work Chat should kick in after a few days. You should still be able to send a note by email or send the note URL and allow others to view your note in a browser. If you're stll having problems, try contacting support on https://www.evernote.com/SupportLogin.action if you're a paying customer, Twitter - https://twitter.com/evernotehelps if not. Link to comment
labiznaga Homes 0 Posted May 22, 2019 Share Posted May 22, 2019 I paid too and i cannot share notes ! Very frustrating. The free one i could share but not the paid one. how sad is that? I have written to them and nothing changed. I am advising everyone not to pay :) Link to comment
Level 5* gazumped 12,004 Posted June 3, 2019 Level 5* Share Posted June 3, 2019 On 5/22/2019 at 10:43 AM, labiznaga Homes said: I have written to them and nothing changed Hi. Sorry you haven't heard anything, but how did you 'write to them'? If you reported a problem to Support you would have received a ticket number. If you can quote the number here we can ask an Admin to chase it up for you. Link to comment
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