RandyR 3 Posted January 20, 2017 Share Posted January 20, 2017 So, I tried to submit a support ticket at https://help.evernote.com and selected options from the dropdowns and it told me to submit a support ticket, but there is not link to submit such a ticket (see attached image). How does one get support on an evernote problem/issue?? Link to comment
Level 5* DTLow 5,736 Posted January 20, 2017 Level 5* Share Posted January 20, 2017 6 minutes ago, RandyR said: So, I tried to submit a support ticket at https://help.evernote.com and selected options from the dropdowns and it told me to submit a support ticket, but there is not link to submit such a ticket (see attached image). How does one get support on an evernote problem/issue?? The Support Webside is for paid accounts only; they were supposed to add that info Non-paying accounts can use twitter Twitter @evernotehelps Link to comment
RandyR 3 Posted January 20, 2017 Author Share Posted January 20, 2017 1 minute ago, DTLow said: The Support Webside is for paid accounts only I thought that might be the case. I also tweeted to @evernotehelps over 3 hours ago and have gotten no response. How long does it usually take to get a response? Link to comment
Level 5* DTLow 5,736 Posted January 20, 2017 Level 5* Share Posted January 20, 2017 17 minutes ago, RandyR said: How long does it usually take to get a response? Sorry, I don't have an answer - there's just too many variables; time, # of requests, triage of critical issues etc You could try posting your issue here for other users to look at Link to comment
RandyR 3 Posted January 20, 2017 Author Share Posted January 20, 2017 2 minutes ago, DTLow said: You could try posting your issue here for other users to look at Yes, of course, I posted here last night and have had no response. Link to comment
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