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Can't get Web Clipper for Safari to install

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13 replies to this topic

#1 Samch

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Posted 20 September 2012 - 03:15 AM

Hi,

I'm new to Evernote and can't seem to get the Web Clipper installed.

I have OS X version 10.7.4 and Safari version 6.0.

I click to download it from here (http://evernote.com/webclipper/). It downloads fine as "Evernote.1.0.0.safariextz". But when I click it it gives me this "Safari can't install this extension. An error occurred while installing the extension “Evernote Web Clipper”." I've tried like 20 times, to no avail. (hmmm... isn't the definition of insanity doing the same thing over and over again and expecting different results??... :P )

I've perused the support topics and the forum and can't seem to find anyone with a similar problem and a way of fixing it. I fell like I'm missing something very obvious...

Any help from you gurus would be greatly appreciated! Thanks! :)

~Sam~

#2 Samch

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Posted 20 September 2012 - 05:38 AM

MAGIC! After all this time it finally worked... I just dropped Evernote into the trash can and deleted it (it was from the App store). And then downloaded the version from the evernote website (http://evernote.com/...ile=EvernoteMac) and then tried to install the web clipper again, and VOILA! :)

#3 fdevoy

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Posted 04 January 2013 - 03:02 PM

Hi, I cant get Clipper to in tall. I have the latest version of Safari and just downloaded Clipper, but the icon doesn't appear beside the address bar? HElp?

#4 GMW

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Posted 05 January 2013 - 02:32 PM

I've got exactly the same problem today.

#5 NimueLa

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Posted 04 March 2013 - 01:52 AM

I have the exact same problem. Cannot install the web clipper for safari. I uninstalled the app and reinstalled it, but still no luck. Can someone please reply!

Thank you.



#6 jbignert

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Posted 04 March 2013 - 04:35 AM

It appears that user who have downloaded Evernote for Mac from the Appstore are being blocked from installing. We'll look for a fix for this. In the meantime the best workaround is to re-install Evernote for Mac from www.evernote.com



#7 mkozlow

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Posted 04 March 2013 - 02:10 PM

I am trying to install it on an iPad 2 using the latest iOS without any success. I can use the product on my desktop without an issue but no way on the iPad. Any suggestions?

#8 NimueLa

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Posted 04 March 2013 - 08:27 PM

Thank you for your reply.

I did uninstall the App from Itunes and then reinstalled Evernote for MAC from your website, but that had not fixed the problem.

Interestingly, I can use Evernote web clipper no problem on my desktop, but I cannot get it to work on my laptop.

I will try the solution you suggested again, however, just in case I got it wrong. (It happens!)

thanks!



#9 jbignert

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Posted 04 March 2013 - 08:56 PM

Thx NimueLa for testing it out. We are not yet sure why this happens and we are investigating it. 



#10 ccollova

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Posted 14 March 2013 - 12:52 PM

Thx NimueLa for testing it out. We are not yet sure why this happens and we are investigating it. 

Still not working for me.

Deleted installation from App store. Reinstalled EN from Evernote website. Went ok. When installing web clipper I get to download the extension, clic install but nothing happens. Restarted Safari. No clipper button on top right corner. 

Any clue?

Safari 6.0.2

Mountain Lion 10.8.2



#11 mkozlow

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Posted 14 March 2013 - 12:56 PM

Got great advice on this topic...............switch browsers to Dolphin!!!!!!!!!!

 

Evernote works perfectly, the browser is great.



#12 halbrow

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Posted 13 December 2013 - 12:14 PM

Having the same problem installing Evernote Web Clipper on Safari "An error occurred while installing the extension “Evernote Web Clipper”.

 

I haven't got the app so have nothing to uninstall.. Any help appreciated.

Max OS X Version 10.7.5

Safari 6.1



#13 ciara_belle

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Posted 31 January 2014 - 11:04 PM

same error - other extensions are installing fine.  have deleted all ext from library and re-tryed - no change - reboot doesnt help either.

mavericks

Version 7.0.1 (9537.73.11)

 

when i do get it installed it only lasts a few weeks before it disappears again....

 

 



#14 melsbelles

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Posted 20 February 2014 - 01:47 PM

I'm having the "Safari can't install this extension. An error occurred while installing the extension “Evernote Web Clipper” error.

 

Also deleted appstore download of Evernote, reinstalled from evernote.com.

 

Safari 6.1.1

 

Any news?







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