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cerarteja

Encrypted notes (locked text) lost

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Hi,

I would like to kindly ask you for your help. In my Evernote account I had some notes locked with text encryption. 2 days ago, when trying to input the password, it didn't want to unlock the text (the password was correct – I tried it several times), so I just closed the application. Now there is no lock shown, so I can not access my notes (which are very important for my work - 5 years of information stored and personal info). I was using online Evernote. No access is available on the desktop version, too.

This is how the lock looks like on other notes.

image.png.8307c7f4e4f35c00f9813b2e29bc555e.png

Please kindly let me know what can I do to obtain the lost information.

Thanks a lot,

Teja

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Evernote has a Note History backup feature
You can restore the note to a previous version where the encryption wasn't corrupted

This is a paid feature, but you can subscribe for a single month
Also, while you're upgraded to Premium; Open a support ticket at   Contact Evernote Support 

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