cerarteja 0 Posted January 19, 2018 Share Posted January 19, 2018 Hi, I would like to kindly ask you for your help. In my Evernote account I had some notes locked with text encryption. 2 days ago, when trying to input the password, it didn't want to unlock the text (the password was correct – I tried it several times), so I just closed the application. Now there is no lock shown, so I can not access my notes (which are very important for my work - 5 years of information stored and personal info). I was using online Evernote. No access is available on the desktop version, too. This is how the lock looks like on other notes. Please kindly let me know what can I do to obtain the lost information. Thanks a lot, Teja Link to comment
Level 5* DTLow 5,735 Posted January 19, 2018 Level 5* Share Posted January 19, 2018 Evernote has a Note History backup feature You can restore the note to a previous version where the encryption wasn't corrupted This is a paid feature, but you can subscribe for a single month Also, while you're upgraded to Premium; Open a support ticket at Contact Evernote Support Link to comment
cerarteja 0 Posted January 21, 2018 Author Share Posted January 21, 2018 Thank you kindly for this advice! I got my data back! Link to comment
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