ZoltarSpeaks 1 Posted December 3, 2017 Share Posted December 3, 2017 Fingerprint unlock won't work after adding 3rd fingerprint to Note 8. I had my wife add her fingerprint to my existing 2-fingerprints (5-limit) and now it keeps saying 'Fingerprint not available at the moment'? Link to comment
Level 5* gazumped 11,666 Posted December 4, 2017 Level 5* Share Posted December 4, 2017 Hi. Not sure that Evernote has any input to that - have you tried using the extra fingerprint when opening any other application? You may need to take that up with your mobile service provider... Link to comment
ZoltarSpeaks 1 Posted December 6, 2017 Author Share Posted December 6, 2017 On 12/4/2017 at 12:27 PM, gazumped said: Hi. Not sure that Evernote has any input to that - have you tried using the extra fingerprint when opening any other application? You may need to take that up with your mobile service provider... All other banking/Samsung apps that use fingerprints work just fine. None of them say they just quit accepting fingerprints totally. Link to comment
yahooguy 0 Posted December 6, 2017 Share Posted December 6, 2017 I am also experiencing exactly the same issue after adding a third fingerprint. Link to comment
Level 5* gazumped 11,666 Posted December 6, 2017 Level 5* Share Posted December 6, 2017 Hmmn. OK if this is an Evernote only issue, then I guess the app isn't quite as integrated into the Note 8 OS as it should be. What version of Android does it run? I'd suggest you reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps Link to comment
ZoltarSpeaks 1 Posted December 7, 2017 Author Share Posted December 7, 2017 14 hours ago, gazumped said: Hmmn. OK if this is an Evernote only issue, then I guess the app isn't quite as integrated into the Note 8 OS as it should be. What version of Android does it run? I'd suggest you reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps Mine is 7.1.1 with Android security patch November 1, 2017 and Samsung Experience 8.5. Link to comment
Level 5* gazumped 11,666 Posted December 8, 2017 Level 5* Share Posted December 8, 2017 ..And again Hmmn... Back to the Support suggestion I think - there (probably) won't be an instant fix, but they'll add it to the list of Android bugs to squash... Link to comment
Ehsan Sarookhani 1 Posted March 20, 2018 Share Posted March 20, 2018 I am also experiencing exactly the same issue after removing one of my fingerprints on my Note 8! I have removed and added fingers again, restarted phone, disabled and enabled 'unlock with fingerprint' option, but nothing happend, it still says "fingerprint not available at the moment"! Link to comment
Ehsan Sarookhani 1 Posted March 23, 2018 Share Posted March 23, 2018 Hey guys. It has been fixed after updating my Note 8 android system to Oreo today. It's working fine with all added fingers. but I haven't added any new finger after update! Link to comment
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