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Fingerprint unlock won't work after adding 3rd fingerprint to Note 8


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  • Level 5*

Hi.  Not sure that Evernote has any input to that - have you tried using the extra fingerprint when opening any other application?  You may need to take that up with your mobile service provider...

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On 12/4/2017 at 12:27 PM, gazumped said:

Hi.  Not sure that Evernote has any input to that - have you tried using the extra fingerprint when opening any other application?  You may need to take that up with your mobile service provider...

All other banking/Samsung apps that use fingerprints work just fine. None of them say they just quit accepting fingerprints totally. 

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  • Level 5*

Hmmn.  OK if this is an Evernote only issue,  then I guess the app isn't quite as integrated into the Note 8 OS as it should be.  What version of  Android does it run?

I'd suggest you reach out to Support directly if you're a paying customer on  https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

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14 hours ago, gazumped said:

Hmmn.  OK if this is an Evernote only issue,  then I guess the app isn't quite as integrated into the Note 8 OS as it should be.  What version of  Android does it run?

I'd suggest you reach out to Support directly if you're a paying customer on  https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

Mine is 7.1.1 with Android security patch November 1, 2017 and Samsung Experience 8.5.

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  • 3 months later...

I am also experiencing exactly the same issue after removing one of my fingerprints on my Note 8!

I have removed and added fingers again, restarted phone, disabled and enabled 'unlock with fingerprint' option, but nothing happend, it still says "fingerprint not available at the moment"!

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