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ledhed2222

Recent business Evernote survey

Idea

Not sure if you're going to approve this post. However your Support system directed me to the forums to express my feedback :)

I got a survey from Evernote earlier today about Evernote Biz. I'd like to provide feedback on the survey itself. I'm a paid user of the personal version, for context.

I've been an Evernote user from the beginning and really support you guys. I got about halfway through the survey and decided it was a waste of my time:

* The length of this survey is inappropriate - you're essentially asking for a favor from your users so you shouldn't expect more than 5 minutes of our time.
* The exercises you pose require more thought than you should ask from a user for free. I really got fed up when I saw you asking for feedback on how to name pricing/feature tiers. To ask your own userbase that kind of question is unfair - you should either pay users for a focus group or just decide yourselves. That kind of question is definitely the purview of a product management team, not your users.
 
Regardless - rock on Evernote. Just please be more thoughtful of your users when sending surveys.
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On 10/12/2017 at 7:32 AM, ledhed2222 said:

Not sure if you're going to approve this post. However your Support system directed me to the forums to express my feedback :)

I got a survey from Evernote earlier today about Evernote Biz. I'd like to provide feedback on the survey itself. I'm a paid user of the personal version, for context.

I've been an Evernote user from the beginning and really support you guys. I got about halfway through the survey and decided it was a waste of my time:

* The length of this survey is inappropriate - you're essentially asking for a favor from your users so you shouldn't expect more than 5 minutes of our time.
* The exercises you pose require more thought than you should ask from a user for free. I really got fed up when I saw you asking for feedback on how to name pricing/feature tiers. To ask your own userbase that kind of question is unfair - you should either pay users for a focus group or just decide yourselves. That kind of question is definitely the purview of a product management team, not your users.
 
Regardless - rock on Evernote. Just please be more thoughtful of your users when sending surveys.

Absolutely! If you're a paid survey taker, you're even not looking on these 20-minutes-long surveys, unless they're not paid. So, I guess, your main goal by asking people to take your free survey is to collect information, but please make it comfortable for your users!

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Maybe they are going to use it for the next 5-year marketing plan.

The post you responded to is more than 2 years old, no more traffic at this station.

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