Not sure if you're going to approve this post. However your Support system directed me to the forums to express my feedback
I got a survey from Evernote earlier today about Evernote Biz. I'd like to provide feedback on the survey itself. I'm a paid user of the personal version, for context.
I've been an Evernote user from the beginning and really support you guys. I got about halfway through the survey and decided it was a waste of my time:
* The length of this survey is inappropriate - you're essentially asking for a favor from your users so you shouldn't expect more than 5 minutes of our time.
* The exercises you pose require more thought than you should ask from a user for free. I really got fed up when I saw you asking for feedback on how to name pricing/feature tiers. To ask your own userbase that kind of question is unfair - you should either pay users for a focus group or just decide yourselves. That kind of question is definitely the purview of a product management team, not your users.
Regardless - rock on Evernote. Just please be more thoughtful of your users when sending surveys.
