remnantcare

Thank you both then for trying to assist. PinkElefant, your response read as if you were an evernote moderator, so again I apologize. For the better part of a month I have been polite & patient only to be offered dismissive responses. I'm sooo beyond disgusted at this point. Again, my apologies & thank you both for trying to assist. I've removed my response.

I have been trying to recieve help since May 1st when the free trial ended & my payment was due. Because Again....I'm new here. I reached out to understand my options & how it'd worked if I need to make a change. You all have mishandled me from day one with no accountability. It's almost a month later.

Thank you all for your help. At this point I've experienced false advertising, horrible business practices, & lose of data all while holding the hand of one hired & trained by Evernote in order to be a reliable representative of the company. I was told multie times one thing, I was told to cancel in order to achieve needing to go to monthly briefly & back to what I had under annual only to follow those instructions & then be told after that unfortunately since I did what I was told to do that now I have to pay the higher rate. Nvrm the multiple screenshots of just about everything...I'm a brand new customer I'm just going to file a formal complaints elsewhere. I'm frustrated with companies mishandling their customers, playing with & bending rules with no regard of the impact on the next. They hide behind chats & apparently some have supervisors & others don't. I was sooo excited that I'd found what seemed to be a solution for my new company &now I have to start all over. Still....Thank You All Again!

How do I reach a supervisor? I'm a brand new user & thus far customer has not only been horrible (with the exception of one named Kevin) but it has cost me more money simply because they both failed to fully explain processes to me. This is a horrible 1st impression for me esp. as a new start up needing things to run as smooth as possible. I was told basically that someone will get bk to me whenever, they don't even have an estimate.