Dusky McGee

Ok, Thanks ‘Pink Elephant’ so much for your help, and patience. Dusky

I’m not familiar enough with the Submit Ticket process to know if messages have been received. If I don’t hear back for days, then I assume I have either made an error in ticket submission; or, there is an error in the ticket process. This is the only reason for my submitting additional tickets. I don’t need every complaint recognized due to a ‘control freak’ issue as another user suggested. After ticket is submitted, a canned reply is sent by Support stating suggested User steps to be taken. Once those steps are taken, User then replies back that additional help is required. At this point, User has no way of knowing whether this ‘steps’ submitted data has been received by Team. Another Status message could be sent to User stating that Support Team has received, and User’s Issue is in Help-Log Queue. I’m a strong believer in respectful communication, and I certainly understand when the Support Team is overwhelmed. I never want to add duplicate backlog, or create additional stress for Support Team members. We all need Support.

I did go steps farther, and completed suggested recommendations from automated mail, then returned msg request for additional help required Support (3 times over last two weeks); however, no follow-up reply from Support. Thanks for your reply. I know all are busy, so I’ll anxiously await Support’s response. Dusky

I have submitted numerous support tickets, and am unable to get a response from Evernote Support Help. Is there a problem receiving HELP tickets. I’m receiving ‘Sync’ continually displaying, ‘over/under’ arrows. Dusky McGee

How do you get a copy of the Evernote Android Log. I am also experiencing slow processing of data entry, posting lags while typing, continued showing of ‘to be synced’ flags. Now, EN is creating new copies of notes as I’m working on said note. Before I’m actually completing my current note, several copies of note have been created and saved in my notebook. I can delete all these system-created notes, but why created in first place?

I was also having the unending buffering. I tried uninstall from my IPAD PRO, can not Reinstall. I only see on APP screen the option to OPEN. Try that, nothing. Evernote screen elephant icon just appears, no other activity. Locked up. Now what?? I have been a customer since 2018, and am using upgraded Personal Evernote Plan. Note: Evernote works as usual on I-PHONE. I have so many, many files on Evernote; can’t afford to lose these existing notebooks and notes, 5-years of genealogical research for all my families. HELP! Dusky. Anyone out there who can help?