Hello, I am wondering if anyone can help with this: I am using the current version of EN for Windows 10 (premium), and have been unable to sync notes for several days. The sync button in the app has a red exclamation on it. Otherwise there have been no error messages. When I click sync, it spins for a few seconds, and then stops. Please see the activity log below. I am able to sync EN to my Apple devices. Here is what I have tried (in no particular order):
1. Made sure I'm connected to the internet.
2. Emptied the trash.
3. Restarted computer.
4. Reinstalled EN.
5. Exported all files, deleted all EN notes on my Windows system, and imported the notes back in. They are all visible in the app, but they won't sync. My original notes are all still available on EN online.
6. Tried "ctrl+sync" and no notes showed up.
7. Checked EN status to make sure it wasn't on their end (again, this has been going on for several days).
8. Submitted ticket for support, not sure how Evernote is operating currently due to the coronavirus, but I am waiting for a response.
9. EN support chat seems to be unavailable.
10. Checked EN online, all of my notes are there, except for the ones I was working on after EN stopped syncing.
11. Tried "fix all notes" and "optimize database," just to be thorough.
I am wondering if I should completely purge all EN files from my computer, reinstall EN, and then import the notes? Does this look like an issue with colliding notes, and if so, how would I find them?
I apologize if this has been answered before, I haven't found any other posts relating to this problem that suggest anything I haven't tried by now.
Thanks so much for any help/suggestions. Stay safe!
16:21:03 [INFO ] [6352] [10992] 9% Retrieving resource, total size=6659376
16:21:03 [INFO ] [6352] [10992] 9% * guid={1a6ecd6e-7b88-437e-9ea5-8e158c6f6f3a}
16:21:03 [INFO ] [6352] [10992] 9% * note={d830bc51-495a-40ed-ac93-bd88f4a9d527}
16:21:03 [INFO ] [6352] [10992] 9% * resource data, size=6659376
16:21:03 [INFO ] [6352] [8680] 11% Submitting a batch of 7 note calls, size=6.2 MB
16:21:04 [ERROR ] [6352] [8680] 11% EDAMSystemException: errorCode=INTERNAL_ERROR message="0e4c89d1d8fa3f01bb270864d3aa04e0"
16:21:04 [INFO ] [6352] [10992] 11% Submitting a batch of 12 note calls, size=8.9 MB
16:21:05 [ERROR ] [6352] [10992] 11% EDAMSystemException: errorCode=INTERNAL_ERROR message="06d550990b3f75c3c9b1a6b1cbf9ae6c"
16:21:05 [INFO ] [6352] [8744] Client synchronization finished, status: failed
16:21:05 [INFO ] [6352] [8744] * elapsed time: 3s