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Everything posted by SoftwareMarcus

  1. This might be related to the PDF Preview issue. While using annotation mode, I'm seeing the PDF go white or at least a big portion of it will blank out behind the area I'm adding and moving an annotation. Specifically, I'm adding text annotations to a PDF document. If I wait or click around to other pages of the PDF, it eventually comes back. Here are some repro steps: 1) Open and annotate a PDF multi-page document using the text tool. 2) Save it. 3) Open it again. 4) Move the annotated text around the screen. If this doesn't cause it to blank out, move to the next page in the multi-page form and then go back and move the text around again. The background started flashing for me and eventually, it went white and text and images that were part of the PDF disappeared while I was moving the annotated text. https://cl.ly/3o071m0q2M3h
  2. As I understand it, the separation of Personal and Business is a requirement of some companies. Unless there is separation, they won't deploy Evernote. Companies don't like it when employees co-mingle their data between personal and business. With that said, I think we would all agree it's an inconvenience. Like Stacey's comment, I would focus on providing Evernote suggestions on how to improve your specific workflow without changing the fundamental model. Separating personal and business might be something required from an Evernote business perspective to land more enterprise customers but great shortcuts or features for power users to speed their workflow between the 2 worlds is probably an area the Evernote Mac team has some leeway to add functionality.
  3. What specific font formatting features are you looking for? Currently Evernote uses CMD+T or Format: Show Fonts to display the Mac OS font dialog which I think gives you all the font formatting capabilities one would want. Evernote is a service and Alternote is a partner. On some level it doesn't matter what client you use as long as the service is Evernote. If people like Alternote that's great. Choice is good for customers. I think we're in agreement. For the longest time Evernote was focused on expanding the business by acquiring, building or partnering with 3rd parties to add more clients to the core Evernote service or focusing on collaboration/messaging as an extension to the sharing experience. I think the point you may have missed is that the new management team has changed course. The new focus is on the "note" but before the company tries to run, the team must first ensure that the basics of reliability and stability are taken care of. This is what the Mac team has been focused for the past 3 months. My point is that they are starting to turn the corner and will be able to get back to addressing missing features and innovating again. My other major point is that new competition and/or bad press has not had a material affect on the fundamental business. Evernote is in great shape. Let the Evernote team know explicitly what you are looking for. Vague and broad statements don't help. Cheers.
  4. Are you using CMD + SHIFT+, or CMD + SHIFT+. It's a little confusing. The key command is ⌘> but this means you have to use the SHIFT key to get them. I think Evernote could also make CMD+, and CMD+. do the same functionality which would make this easier for US Keyboard users. The issue is you can't display the key command with the shift key because then it wouldn't work for European keyboards like German which have < > on the same key. Both Zoom and Code Block have been requested by Evernote forum customers. Zoom in particular has a forum thread that is 2+ years old so I don't think you can make the argument that Evernote isn't starting to address some of the long requested features by customers. They may not be the ones you've requested but they are features people have asked for. There is also a bug fix in the tag filter that was addressed in 6.5 which was also something discussed at length in the forum by a number of people. Evernote has been focused on stability and reliability for the past 3 months. 7 of the top 10 crashes are fixed in 6.5 which I think everyone can appreciate and I know many would argue are more important than more features. I've read posts in the forum where people think Evernote isn't doing well because of news reports they've read and then they make the argument that if only Evernote management listened to their customer then they would be doing much better. I know this wasn't brought up in the above comment but I've read it in other posts. The funny thing is that Evernote is doing great. The company is on target financially and active user numbers have never been better. In particular the Mac product is doing fantastic based on all the usual metrics one would consider for success so don't believe everything you read and don't believe that Evernote is faltering. I fully supported the 3 month effort to focus on quality vs features. I think that phase is coming to an end and you'll start to see more new features coming in the not too distant future.
  5. @fnl Your argument doesn't hold on lots of different fronts. First MS Office was one of the first programs on the Mac and was on the Mac before Windows so it's not a Windows transplant. If anything it helped define some of the standards that are now common on the Mac. Remember the Mac originally didn't have contextual menus or a "right" click. Second just because you use Pages it doesn't mean lots of people use Pages even if it's free. The majority of people use and are familiar with MS Word. Microsoft is by far the largest "seller" of Mac software and because it's so pervasive in business one could argue that it sets standards for how things work in productivity apps. Third you can't dismiss Google Docs as just a web page. I don't know about you but most of the kids I know in both high school and college in the US use Google Docs. It's also very popular internationally especially in markets where they can't afford MS Office. Standards are not what a company defines but what the majority of people use and are familiar with. Evernote needs to base decisions on what is the most popular "standards" in the market place and not necessarily what we individually use and are familiar with or a single platform defines. In fact my guess is that there are MS Office and Google Doc users who have always felt Evernote violated the font key command "standard" because it didn't follow these 2 apps. What also factored into the decision is that there was a feeling that more people would end up using Zoom vs the font increase and decrease key commands since there isn't UX for it where as the font size drop down is easily available. If beta results are any indication, we were right. Zoom is the 4th most used note editor feature even though it wasn't on by default. The font increase and decrease key commands never reached that high of a ranking even though its available to everyone. The bottom line is that change is hard. The key point is that the Evernote team didn't take this lightly and put a lot of thought into it and I think this is the right decision. Now there could be some tweaks required for international users and some other things that might make the new key command better for more people but I think the change is good.
  6. Thanks for all the nice comments. I think the Mac team is in really good shape and will be able to deliver some really great features in the upcoming releases. I've defined what I felt were the top things to address through to the Summer and the executive team supports these changes. I also want to point out that I think Evernote as a company is in great shape despite some negative articles. I'm reluctantly leaving because I got an offer I couldn't refuse. It had nothing to do with Evernote itself. In any case, thanks again for all the nice words. Don't worry the Mac team is in good hands and all of us customers will benefit from their hard work.
  7. Today we're releasing Evernote for Mac 6.5. Here are the official release notes. New We changed the key command for increasing or decreasing font size. To increase, hit “⌘>” and to decrease, hit “⌘<”. This aligns with other office productivity applications and allows us to use “⌘+” and “⌘-” for a future Zoom feature. Fixed Fixed an issue where checkboxes didn’t print. Fixed an issue where tags with periods or other symbols wouldn’t be found in the tag filter. Improved initial Mac setup performance for accounts with 1000+ tags. Fixed 7 of the top 10 crashing bugs. Beta Features (NOTE: These are only available on the Direct Download Version) We have a couple of features that are not quite finished yet but are available for beta testing purposes. Zoom - Use “⌘+” and “⌘-” to temporarily zoom in and out. There are a few bugs, including an issue with resizing images when in zoom mode. To try it out, go to Preferences -> Software Update -> Enable zoom. Code Block - This feature basically takes any selected text and converts it to a monospaced font and creates a gray background around the line of text. This also has a few bugs. It’s not recommended to turn this feature on if you’re an Android user because editing the note on Android will undo the code block. This works fine if you’re using the Common Editor beta version of Android, but will break using the standard Android app. To try it out, go to Preferences -> Software Update -> Enable code block. Please let us know if you find any issue and reply to this post so we can find them quicker. If you want to download the build you can get it here. P.S. I also wanted to add with a lot of sadness that this is my last day at Evernote. It's been a real pleasure working with all of you. I think Version 6.5 will be the most stable version of Evernote Mac ever and I'm really proud of the work the team has made on fixing crashing issues and working on sync errors. I also can't wait until you see 6.6. Now that the product is in a pretty stable state, we started to focus on some of the long standing issues that many of you have been asking for and also working on some cool things that will be totally unexpected. I'm disappointed I won't be here when 6.6 finally ships but as an Evernote user I'm going to be ecstatic. Thanks again to all of you in the Evernote community who have commented in these forums and played a big part in making our favorite product better.
  8. Ahh, you meant Windows. Sorry about that. I'm not sure. I'll ping them to let them know this is a feature you'd like to see.
  9. We've had this ability for a month. Just go to the formatting tab in preferences in Evernote for Mac 6.3 and turn it off.
  10. Sorry the YouTube videos wouldn't play for me so I wasn't really able to see the performance issues but I don't need to see them to understand that they are underperforming from your perception which is all that matters. We have been making a bunch of changes to search so it's possible there could have been a regression in this area. I'm sure you've done this but please make sure to reboot the machine and Evernote to ensure that all the memory is freed up. It's possible there is a memory leak that could cause things to slow down. Also make sure there is enough free local storage for us to write to disk if we need to. I'll mention your forum post to our test and dev teams to see if we can reproduce the issue in house. If others are also seeing this issue then please report back to this forums post so we know there are others running into this issue.
  11. This is definitely on our radar. We agree that this would make formatting a note quicker and easier. Technically we're focused on moving all of our platforms to use a common editor first after which it should make it easier to add note editing features quickly and consistently across our apps.
  12. Is anyone else seeing this. I still can't reproduce the issue. What image format are you using?
  13. I can't reproduce this issue. Can you tell me what image format you're using? Also how did you get the image into Evernote? Did you drag from a web page into Evernote? Sometimes this causes problems because I think there may be an issue with us picking up the extension on the drag and drop operation and if we don't have the extension then there are issues when you drag it to the desktop. Not positive but I seem to remember issues with that flow.
  14. We made this change based on what we were seeing in support. Support found that many of the people they were helping who reported losing data actually deleted their notes by accident and thankfully we were able to recover their notes from the trash. I realize it's a pain for people who liked the old way and some will think it's a bug but we really wanted to make sure we decreased the number of people who accidentally deleted their notes and I think this solves that problem. There are still lots of ways to delete a note. The trash button in the note itself. Right click in the note list and of course the new key command. I'm hoping you can find an alternative that meets your work flow.
  15. This does appear to be broken in 6.3. We're starting to investigate it. In my quick test of previous versions of the app I'm able to get the notebook to be remembered but not the actual note itself. I tried version 6.2, 6.1 and 6.0.11.
  16. We are re-evaluating all parts of the application but have nothing to announce yet. During this process we have to look at both the features that are used by lots of people like search and those that aren't used that much but are popular with hard core users like tags and find a path that improves the product for all types of users. Right now we're focused on search and opportunistically improving areas of tags that we can move quickly on. Please continue to highlight the areas you feel need the most work. I am reading these and it's helping me prioritize things for our hard core users. This. A thousand times, THIS! I think this design is to notify you at a glance which tags match your search criteria exactly and which don't. If you click in the body of the Tag area and take the cursor out of the search field all Tags will be easily readable. This is indeed an Apple bug. We've reported it several times and Apple fixed it in Yosemite but broke it again in El Capitan. There's not much we can do here but wait for Apple to fix it.
  17. Understood. This is just a bug that we didn't catch until now. By the way, in 6.3 we did make the tag auto-complete faster for a large number of tags (>2K). Hopefully you'll see a difference when typing a tag in the note editor.
  18. We just discovered a possible issue in Mac 6.3 when a customer has hundreds of tags and they are setting up a new system. Basically every time there is a new tag added we update a bunch of stuff and normally this is unnoticeable by people. However, if one has hundreds of tags and they are setting up Evernote for the first time, their system can slow down because we're trying to update a bunch of stuff all at once. We have a fix that we'll release in 6.4 Beta 1 on or around 12/21. For now if you run into this please just let Evernote run in the background and complete downloading all of the tags. If you want to use Evernote during this time I would recommend using the web client. After it's done, the system will go back to normal. We don't think this should affect many people but wanted to let everyone know.
  19. Thanks for pointing this out and getting it back on my radar. We'll investigate. Thanks for posting this issue. I think JMichael might be right in that it's been there for awhile but it's intermittent and therefore hard to track down. If others are seeing it please post your exact steps and provide as much detail as you can like the image type used or where the content came from originally or how was it created. In these cases there is probably a specific sequence of steps that causes the bug but we won't be able to fix unless we can reproduce it reliably.
  20. It's different. You may not get the upgrade notice immediately. We roll these things out slowly. You can always download it from the link above, select Check for Updates Now in preferences or wait for the upgrade notice to come your way to update to 6.3.
  21. We're starting to roll out Evernote for Mac 6.3 to customers. The official release notes are: New: Some people were unwittingly deleting notes by hitting ⌫. Totally our fault for not putting a safety on the deleter. So we changed the key command to ⌘⌫, which is much harder to do on accident (and is equivalent to Finder’s shortcut key). We also added a preference to disable auto-formatting of bulleted lists and emojis, for those who want a little more control. Fixed: Fixed an issue where font information was lost when copying from Evernote. Fixed an issue where URLs for web-clipped notes wouldn't appear. Improved tag auto-complete menu performance. Improved El Capitan visual and stability performance. Thanks again for directing any issues or comments to this post so it's easier for us to find and address. I also want to apologize to Mac App Store free users who may have seen the upgrade notice a lot around Black Friday. I want to assure you that this was not intentional or a change in policy. This was simply a bug that was introduced by our service team when creating this one-time promotion. I'm also hoping you're seeing an improvement in stability. We are seeing a significant drop in crashes with the release of 6.2 and we believe 6.3 will continue this progress. If you do crash we display a dialog that asks for your name and email when you launch the app again. Please fill this out. This is how we track crashes and we are actively fixing the top issues in every release. If you want to download the app now you can get 6.3 here. We've submitted 6.3 to the Mac App Store and will release it once Apple gives us the go ahead.
  22. Evernote just uses Apple's dictionary so you can turn off auto-correction in the system preferences. Go to Keyboard / Text and uncheck "Correct spelling automatically". I hope this helps. Also it looks like Apple supports adding other dictionaries so it might be possible to add a the language of your choice.
  23. Yup. We heard you loud and clear and this will be fixed in 6.3. If you want to fix it now you can download our 6.3 beta and read more about it at http://bit.ly/1In4hl5.
  24. We just figured out what went wrong with the frequent upsell messages. First off this was not intended so sorry you were impacted by this. It had to do with the recent promotion we ran around Black Friday and there was a bug on our service that caused this screen to appear too frequently for Mac App Store customers. The problem is fixed and you shouldn't see one of these again for awhile.
  25. We still think this is an Apple bug. It was an Apple bug before and they fixed it in Yosemite but it appears to have come back in El Cap. Not sure of the number but we did file a radar ticket.
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