suobs

I have to say, that doesn't enhance my confidence in Evernote at all . . .

Thanks all! Very helpful.

Great, thanks so much, that did it. Although it seems like it should be possible to get there quickly from within the app :). I've spent well over an hour on this minor billing issue! Steve

Yes, I clicked on your link. Steve

I'm afraid I'm not seeing that at all. I've tried numerous times and it always takes me to what I would call my home page, screenshot attached:

I mean, why isn't there a simple link for (non-technical) support or a Contact Us link in my profile or at the bottom of the home page?

Thanks but unfortunately I've tried that one, and one reason I am really frustrated is that clickling the link wants me to log into Evernote. From that point on it is circular. There is no general support link inside Evernote, only links to forums and upgrade my account. Any other options, or is Evernote the company just unreachable?

Going around in circles here, my conclusion is Evernote appears to be trying to avoid billing questions. There is no link anywhere to contact customer support with a simple non-standard billing question. How do I get in touch with support by email to fix a sudden unrequested change in my service and have unauthorized charges removed?

Many thanks!

Can you help me find this function?

Is it NOT possible to bulk export all notes to some other format than Evernote? It doesn't even seem possible to share or send an individual note with another app like OneNote. Correct?

Thanks for your response. However you seem to be suggesting that EN for web-sourced notes really has no purpose that could not be served by bookmarks. Actually, I think notes that have been synced are available offline in the desktop app, so counting on reloading the web page is not a safe bet if you will be away from a connection. I did not say clips don't complete. I said they take so long that it's not practical to check each one to see whether it arrived and whether it was legible. Although, checking back I see I have two that have been in "clipping" status for six hours. The experiments using my phone today all used WiFi the whole time, including the two that have been clipping for six hours. Perhaps I'm misunderstanding, but isn't this section of the forum called "Clipper Product Feedback", suggesting that posts would be monitored by or are being transmitted to EverNote? Otherwise, who is the feedback to? My intent was not asking questions - it was making observations about deficiencies in the product that I would think would be useful information to EverNote - basically complaints. Strikes me as redundant to be asked to also submit a ticket.

Here's another example of a screwed-up clip. It was shared to EverNote (from Chrome clipper) on the same computer that the desktop app is on:

So to follow up on this a bit regarding why it should be a priority to FIX the Clipper apps, or at least add some kind of error message when a page is being scrambled by EverNote. Earlier I clipped a page on a laptop (shared to EverNote). According to the Clipper app, it had been clipped, but it doesn't offer to let you view the note. When I went to EN desktop app and synced, 17 minutes later it is still not visible in EverNote and still says "Clipping" in the note. Even slower (much slower) from a phone. In fact, items "clipped" often don't even show in EverNote as "clipping" for hours. This means that when I clip a web page, unless I wait for it to finish and check the result in EverNote carefully, I don't know until I try to open the note whether the clip was successful or not. Kind of unreliable, no? and not what a customer reasonably expects to happen? There appears to be a lag between a "clip" and the actual creation of a note, so when the Clipper tells you it's done, it really doesn't mean much and doesn't at all verify that what you asked for happened. So tomorrow when I look for something I clipped today, it may or may not be in EverNote and it may or may not be readable. Kind of like sending an email and waiting in suspense for 20 minutes to see if it was actually sent and whether it was formatted correctly.

Thanks for the clarification. It was posted as a suggestion to fix it, not as a question per se and doesn't require an explanation of why it doesn't work consistently. The point being that it doesn't work right. Not clarified (except here) that "with text" means "bookmark" rather than a text-only version of the page, or that "full page" means sometimes.