Brandon Krieger

Update, I finally got a hold of a manager and they read through all my messages to support. They informed me they are going to delete all the new accounts and just keep the ones I originally had because they were already separated. I just now need to test this has been completed.

Hi AlbertR, This might answer your question and why I am now rushing to backup my local version so that the Evernote team does not make a mistake and delete my local copies from my older account because at this point I do not trust what they are doing to resolve this. 1. Due to the lack of communication and direction/transparency 2. My accounts were already split years before August 25th, 2023 and they still created two new accounts. 3. As you can see above in the new account they are deleting my notes that were there without telling me what they are doing. Which concerns me. I have seen people/support people delete data as well as backups bi-accident which can not be recovered. That is why I want to make sure I have a copy for myself just incase that happens. I hope it does not, but if I do not do my due diligence I would be the one to blame if I can't recover.

I will take your word for it. I am not sure why I am getting the error Do you know if there is a consultant that I can pay to help me with this because I need to back up my Notebooks and notes to ENEX files as soon as possible. While I look at other options like OneNote and Notion

That's the one I installed, so I am not sure what is going on. As you can see I am working through the errors, it just keeps seeming like more are coming up as I go through this.

What do you mean the wrong Binary? There was only one install for MacOS - bin_evernote_backup_1.9.2_macos_x64.zip

Yeah this does not appear to be as easy as an install because it appears now I might need to install something else https://stackoverflow.com/questions/64963370/error-cannot-install-in-homebrew-on-arm-processor-in-intel-default-prefix-usr Which I ran a test and "Installing Rosetta 2 on this system is not supported." I think I am going to back up of this way of backup up Evernote because it appears not to be working

I am the admin and only have one account on this system.

I am getting close, it appears it will not install on an Intel Processor in ARM default. Not sure what that is <Username>@<computername> ~ % brew install evernote-backup Error: /opt/homebrew is not writable. You should change the ownership and permissions of /opt/homebrew back to your user account: sudo chown -R $(whoami) /opt/homebrew ==> Downloading https://formulae.brew.sh/api/formula.jws.json ###################################################################### 100.0% ==> Downloading https://formulae.brew.sh/api/cask.jws.json ###################################################################### 100.0% Error: Cannot install on Intel processor in ARM default prefix (/opt/homebrew)! <Username>@<computername> ~ % sudo chown -R $(whoami) /opt/homebrew Password: <Username>@<computername> ~ % brew install evernote-backup Running `brew update --auto-update`... Error: Cannot install on Intel processor in ARM default prefix (/opt/homebrew)! <Username>@<computername> ~ %

I just went through these steps which did not appear to fix the "zsh: command not found: $" error https://www.makeuseof.com/zsh-command-not-found-brew-fix/

Agsteele, now to be clear, I'm not a coder or scripting person. So I will be asking some questions here that might sound pretty basic, please bare with me. I am not sure if I installed evernote-backup on my Macbook. I ran the install for bin_evernote_backup_1.9.2_macos_x64.zip The terminal came up and it appeared to have run. I also installed "Homebrew" because it appeared the commands recommended using this. 1. How do I confirm that Evernote-backup is installed 2. I have confirmed Homebrew is installed by following these instructions below. But when I run the first Evernote-backup command $ brew install evernote-backup I get this error "zsh: command not found: $" Can you please help me get setup properly so I can run the backup?

How do I disable the sync of my local Evernote to Evernotes cloud system? With what is going on I want to make sure I retain my notes and notebooks. I am concerned they will delete my current data. I am not able to just disconnect the Wifi/Internet due to Evernote are on my devices that I use. I will look into the Github project because the Evernote native Export to ENEX appears I have to create the 598 notebooks and can only expert 100 notes at a time. Which would be a nightmare to export than import them back in. I feel this would take me weeks to do. This so disappointing and I am debating if this is not resolved by the Evernote team this week, if I should be looking at another solution like OneNote or Notion

You said just notebooks, what about the notes in the notebooks?

So I do not know what the Evernote Team is doing.... In the new Evernote Business Account they deleted 5,232 of my notes. I watched the system do it and recorded it on video. I also only have 67 of my 598 notebooks. And Support has not informed me what they are doing in over 4 days now. At least a progress/status update saying. Give us a few days we are going to do....etc.

Thanks Agsteele, It appears I might not be able to use Backupery because I do not have a Windows system. I'm on a Mac and Apple systems. Does the Github project maintain the stacks? or is it just backup up the notes and notebooks?

The Saga continues. As we know the account split was taking place on August 25th, 2023. If I wanted to be proactive I could create a separate username and password for each account prior to the split. I was told if that was done they would not have to create new accounts they could just use those ones. That was done years ago... with separate MFA setup on each account. Now because I had a gut feeling that Evernote potentially would cause issues I moved all my stacks, notebooks and notes on August 13th from my personal account all to my business account. Configured it and made sure everything was setup. With all that proactive action done Evernote still created a new personal account and a new business account. The data was not transferred over for either of them correctly and the business account they used 3 deleted user accounts that were deleted 5 plus years ago because they were not secure ie @hotmail.com was one of them that I was using as test account for chat and sharing when I first got Evernote I setup that account ran the tests and deleted the account from Evernote. I also cancelled the @hotmail.com account so that no one could get access to it after the test. I am sharing this story and my experience here because I am hoping if anyone else is going through this will know what I am doing to try to resolve this. As well the issues I am running into. Update on Supports request: Now they are asking me to export all my data to an .ENEX file for each account and then import it to the new accounts. I will have re setup all my stacks and move a lot of my notebooks around to re-organize my Business account which will take hours of my time to do. Which is so frustrating, they should have the scripts to do this in the back end. Then they have not said this but I will have to re setup the business username and passwords with the correct email address, while deleting the old accounts they added. I am very disappointed in Evernote and how they are handling this. I feel they should take responsibility that this accounts split project they tried to do ran into issues and their team should be fixing it the back end versus asking me to fix what they broke.

Hi PinkElephant, It appears you weren't aware of this Hi there, Thank you for getting back to us. I understand that you would like to transfer / export multiple notebooks at once. You could use the option from your Evernote Teams account settings where you can copy or move multiple notebooks from your other personal account. You can only do this from the Evernote web version using a desktop web browser. To copy or move your notebooks, follow these steps: Go to the account settings for your Teams account. Click the green Copy Notebooks or Move Notebooks button. Enter the login information for your individual account. Select the notebooks to be moved from your individual account to your team account. You could also see these steps from this article under "move entire notebooks" section - Move notes from an individual account to a Teams account I hope this helps. Please let me know how it goes.

Also I forgot to add, in July I was getting prepared to not use my personal account at all moving forward. So I transferred all my notebooks and notes to my business account then and wasn't really using my personal account. I mention that because hopefully this will make it easier for the Evernote support people to troubleshoot because there is not much in my personal account.

The new accounts that were created are a Evernote initiative that appears they are doing. As I mentioned before I split my accounts years ago using a separate email/username and password for each. This initiative should have been a simple migration but it appears their system had issues. On the technical side there is really nothing you or I can do because this is on Evernotes back end.

Hi tried what you were saying Gazumped we are now on our 14th message where the support person keeps asking me to clarify which account am I referring to. I have provided what I sent to him below and I changed the email addresses for privacy so to not publish them here. I did send the support person the correct email addresses that are associated to each account. Here is what I sent them: 1. I originally had two Evernote accounts:
 a. One Business Account with the username/email address originalbusinessemailaddress@domain.com with MFA setup
 b. Second Personal Account with the username/email address of originalpersonalemailaddress@domain.com with MFA setup 2. With the new change of the splitting the the accounts which were already split. I now have what appears to be 4 accounts a. Old Business Account - username/email address originalbusinessemailaddress@domain.com with MFA setup
 b. New Business Evernote Teams Account - username/email address newbusinessemailaddress@domain.com with no MFA setup and all the issues
 c. Old Personal Account with the username/email address of originalpersonalemailaddress@domain.com with MFA I can access
 d. New Evernote Individual Account "Personal Account" - username/email address newpersonalemailaddress@domain.com does not work and I am not able to login Outcome: We need the business account to have: a. All the correct stacks, notebooks and notes in it b. I need the users admin account to be originalbusinessemailaddress@domain.com c. I need it to have MFA enabled. d. I need to know which is the correct business account we need to configure and use Outcome: We need the Personal Account to have: a. originalpersonalemailaddress@domain.com to be the correct user and username for my personal account. b. Make sure the correct stacks, notebooks and notes are associated to my personal account. I provided screenshot as well. The responses from the support person has been them trying to figure out which account I am referring to and have I reset the passwords to be able to login. Which I have told them I have reset all the passwords showing the screenshots I was able to login to all accounts except for the new personal one. Because it was more back and forth I decided since we are not able to get on to a call which would be a lot easier. I would do a step by step video. That is why I went from simple text and screenshots to providing a video.

AlbertR, are you saying Evernote does not have any moderators for the forum?

It appears Gazumped that the support person is now having a hard time understanding what the issue is. They are asking me to login to the new personal account even though I showed them in a step by step video that the Evernote System will not let me have access. Do you guys know how I could escalate this to a senior support person because now it has been 4 days that I have not been able to use Evernote.

I was hoping Evernotes internal team would see this and speak to the Evernote Support team to have them provide support.

It appears Gazumped, you missed my original post "1. I already had my accounts separated by different email addresses and passwords. Evernote team appears to have created new ones that one of them is not working for me to get access to the "Evernote Individual Account" As I mentioned I did that years ago and have been using each account separately with different email addresses, usernames as well separate MFA's for years. I even showed it in the video because now for some reason I have: Two completely separate business accounts with two separate email addresses 1. the new email address they provided. Which takes me to the account that is not set up correctly, has the email addresses that I deleted years ago as additional users and appears to have all my data. No MFA setup for any of the accounts. 2. The older email address that gives me access to my previous business account. With only one users which is the correct one I setup years ago, has MFA and all my data. Next is, I am now not able to access my personal account with the new e-mail address they provided. I can access my old personal Evernote account using my original email address that was for my personal account. I am just not able to access it through the new email address they provided. As I mentioned I provided a step by step walk through of all of this in a detailed video I sent to Evernote support, logging into each account one by one, showing the stacks, notebooks and notes for each account. Then going to the admin console for each account showing the account type, users, email addresses...etc. I was corresponding with Daniel and he was helpful, I am just trying to follow-up now to get an update which it has been a day. Even for them to say we received your video and reviewing it. Please give us one day, two days...etc to investigate.

It is now day two. I sent the video to them and I have not heard back as of yet. I have sent two messages to see if there is an update but no response. Not sure if Daniel the support person is on PTO or they are investigating what I sent. Not sure they were able to view the video...etc. I will keep updating this post. Hopefully this gets resolved by end of day today because I am not using Evernote because of this issue and starting to look into alternative solutions like Notion and OneNote

If you want to look at the positive side. For me this shows how Evernote is changing and not doing their due diligence prior to making changes to clients accounts.