@John in Michigan USA I got a canned reply (see below). In my ticket submission, I provided a link to this forum thread. I had done all that they suggested in the things to try below, and I felt my description with the forum link was enough if they really wanted to look at it. I did not send an activity log, so likely that's the reason I haven't heard anything more. Maybe I should take one for the team and take the time to do that. Anyway, here's the initial email I received:
Hello there,
Thanks for reaching out and for flagging up this issue.
We're sorry to hear about the inconvenience you've been facing and we'd be pleased to help you out. Before proceeding with further investigations, we suggest carrying out the following steps, as they'll help us better isolate the issue and rule out any of the following root causes. If you have already followed them, feel free to give them another try.
The Operating system requirements for Evernote have been updated recently. Please check the article to see if your device is still compatible.
Make sure you’re using a strong Internet connection, possibly trying to switch from cellular to Wi-Fi and vice-versa or switching to a different network
Restart your device. A simple restart can fix some errors.
If you are using Evernote Web, make sure is browser is updated, relaunch your browser and try to switch to a different one. We also suggest to clear the browser's cache.
Make sure the app is updated to its very latest version. Here’s how to check for updates and download the latest available version.
Sign out and sign back into your Evernote account.
If you're receiving a "Client not supported, please upgrade" error when attempting to log in, please make sure to update your Evernote app version.
Should you still be facing the same after performing the above steps, please send us the following details:
Detailed description of the issue, possibly including a screenshot or a screen recording of it
Platforms on which you're experiencing the issue (Mac, Windows, Evernote Web, iOS, or Android)
Activity logs
Please note that without the above details we won't be able to assist you further.
We remain at your disposal in the meantime.
Kind regards,