mikemullett 0 Posted June 25, 2016 Share Posted June 25, 2016 Sorry if I am posting in the wrong place but I am so frustrated. I have been using Evernote for 5 years plus. 18 months ago I bought the Evernote ScanSnap (and I wish I never had). I keep getting issues with connectivity following every upgrade. Last week all was working fine - then I upgraded to OSX 6.7.1 - now while the scanner goes through the motions it never hits Evernote. Tried doing plugged in with USB - same.... Logged a ticket - Ticket# 1687860 - 3 days ago was asked some questions, which I responded to. Now it's gone into a black hole - no update - no feedback - no nothing. Has anybody got any advice about this issue - I have sent logs to Evernote - but nothing back!! So frustrating. Mike Link to comment
amanda_h 300 Posted June 25, 2016 Share Posted June 25, 2016 Hey @mikemullett, It looks like one of our reps responded to you on Wednesday with some additional steps, and re-sent them to you about an hour ago when he received your email looking for an update. Let me know if you haven't received that. Link to comment
mikemullett 0 Posted June 25, 2016 Author Share Posted June 25, 2016 Hi - yes got that - have tried numerous times but still not working. Just emailed a ticket update. What is so frustrating is that things were working perfectly until the last upgrade. Surely Evernote Products e.g. Scan Snap should be regression with upgrades. I love the product and am looking for ways of getting around (what was a fantastic product) to keep up-to-date. I have sent logs in - I have had this before with the Scan Snap & was advised to install a beta version, which worked. Please help or refund so I can buy a reliable scanner. KR M Link to comment
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