Allowance not reset for the second successive month

[gsl23praws@gmail.com 0]

for the second successive month my allowance has not been reset. I was colnsidering upgrading, but if evernote cannot get the basics right is it worth it?

[gazumped 11,666]

Hi.  Your allowance should reset every month.  If it hasn't it means you have a problem. 

See this link for ways to check your allowance online - https://help.evernote.com/hc/en-us/articles/209005827

If your allowance genuinely hasn't reset,  you should probably contact support.

[gsl23praws@gmail.com 0]

Sorry, but don't find Guru's comments at all helpful. I know I have a problem. I can check m y allowance quite simply from Evernote - also contact support from there. The trouble is I can't contact support directly. As I've already said, I am not prepared to spend money when the basics aren't right

[gazumped 11,666]

41 minutes ago, gsl23praws@gmail.com said:

I can't contact support directly

If you log in at the link I gave you,  there's a form by which you can contact support.  If you haven't yet checked your upload allowance via the website I recommend you do so - your devices may be misleading you.  I'm not asking you to spend money,  just trying to ensure that you have taken steps that might result in getting the issue resolved.  Support would simply take you through the steps outlined in the help sheet anyway. 

If you have a Twitter account,  try tweeting @Evernotehelps,  or if you're on Facebook,  there's a FB page too...