App constantly crashing, can't sync or access

[tablehopper 0]

I have a 6S, iOS 9.2.1., running Evernote, premium member. Every time I open the app on my phone, it tries to sync for about 10 seconds and then crashes. Can't access any notes.

I think I am running 7.10.319047--that's all I could find about the version.

I have force quit the app, then force quit my phone, still not working. Hate to uninstall and reinstall because there is a note I updated on my phone but don't know if the info synced to the version I am running on my Mac.

[amanda_h 300]

Hi @tablehopper,

You can verify whether or not that version of the note successfully synced to the server by logging into your account at www.evernote.com. If you see the note there, you can safely reinstall the Evernote application on your iPhone. If you don't see the note there, please submit a support request at https://evernote.com/contact/support/ticket/ and include the activity log from your iPhone so our Customer Support Team can help investigate this.

[tablehopper 0]

Unfortunately it's a note that already existed, one that I am adding to constantly on my phone and mac, so it's hard to know what got synced and what didn't.

 

I'd like to know another option before doing a reinstall...

[amanda_h 300]

On February 22, 2016 at 1:59 PM, tablehopper said:

Unfortunately it's a note that already existed, one that I am adding to constantly on my phone and mac, so it's hard to know what got synced and what didn't.

 

I'd like to know another option before doing a reinstall...

If you're unable to verify the content from the note on your iOS device synced to the server successfully, please submit a support request at https://evernote.com/contact/support/ticket/ and include the activity log from your iPhone so our Customer Support Team can help investigate this further.