Outlook 2013 x64 crashes on "Save to Evernote"

[StevenBrs 1]

I just clean installed Evernote on my PC, as a first time user. 

When I click the Evernote icon in Outlook, Outlook crashes immediately.  This is the functionality I wanted the most, and it's not working.

I found a couple of threads about the outlook clipper not working, but they are all a little older and fixed (?) by now.

 

System = Windows 8.1 x64 + Office Professional Plus 2013 x64

Evernote version = 5.9.1.8742 (276742) Public (seems to be 32 bit application ? It is installed in Program Files (x86))

 

The functionality is working for my colleagues, but they are running a 32 bit version of Office. 

 

I tried to completely uninstall Evernote, close Outlook, and reinstall EN (Outlook was running during my first install)

But to no avail.

 

Is anybody still experiencing problems like this ?  Any idea how to solve this ?

 

 

Thanks for the advice

[gazumped 12,223]

Hi.  There are quite a few threads with Outlook issues,  including this one.  The Clipper seems to work with every Outlook up to and including 2016 - for most folks.  For some reason there are individual problems like yours.  To start from a blank slate (and if your database is mostly empty so far) try this -

1. Close all apps and restart the computer.  Retry Outlook.  If that doesn't work..
2. Download and Install Revo - http://www.revouninstaller.com/revo_uninstaller_free_download.html  (- scroll down for the free version)
3. Close all apps and rermove Evernote - Revo will find and uninstall all files used by Evernote.
4. Download Evernote again and install as Administrator - make sure Outlook is closed.

Good luck!

[StevenBrs 1]

Just tried what you said:

Uninstalled Evernote through Revo

Rebooted

Reinstalled, run as admin

 

same problem :'(

 

Any other ideas ?  Or can I find some log files from EN to see what exactly goes wrong ?

[gazumped 12,223]

Hum.  Sorry about  that.  I'd suggest raising a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button.

[StevenBrs 1]

I'd suggest raising a support ticket.

 

I got a beta-version that should be addressing similar issues, but the problem wasn't solved.

I finally decided to install the 32bit version of MS Office, and now everything seems to work.