ursula 42 Posted June 17, 2015 Share Posted June 17, 2015 I am a premium user, not up for renewal until August 2015. Today I tried to sign on the web version and got a message: "Your account has been deactivated." I clicked the link "Reactivate Account" but was still unable to sign in. Meanwhile, my mac and iphone are still syncing normally. I went to the customer support page, was asked to sign in, and this time it seemed to work. However, when I finished typing up my problem, I was unable to use chat because it says I am not a premium user. I am now able to access my account on the web version, but it says I am not premium. My mac version says I am premium. These are the same account, the same email and account name. Since it may be weeks before my request is looked at by the support people and I can't chat with Evernote, I hoped posting here might get me an answer sooner. This is the first time I've ever had a problem like this, but I have seen similar complaints here on the forum. Having nearly 10,000 notes, "your account has been deactivated" is not a message I ever want to see! Edit: Yike! My online account has 1 note: Welcome to Evernote. Link to comment
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