snufman 0 Posted May 3, 2015 Share Posted May 3, 2015 Entered new note, then all notes disappeared. Evernote seems to be functioning normally, responds to clicks. Just can't see notes. The "notes" area is blank. What do I do now? Link to comment
Level 5* JMichaelTX 4,117 Posted May 3, 2015 Level 5* Share Posted May 3, 2015 Perhaps you unknowingly entered a Notebook or Tag filter.At the top of the Note list, click on "All Notes" to clear all filters. Link to comment
Level 5* gazumped 11,658 Posted May 3, 2015 Level 5* Share Posted May 3, 2015 Hi. What Windows version, what Evernote version - Web? Installed desktop version? Have you upgraded recently? Have you checked for your notes online via EN Web by logging in here in a desktop browser? - https://www.evernote.com/Login.action Have you tried restarting your computer? Link to comment
snufman 0 Posted May 3, 2015 Author Share Posted May 3, 2015 gazumped - Thanks, your post is helpful. I am relieved to find my notes on line as you suggested. I am running Windows 7, EN version 5.8.6. CHROME browser. I ungraded EN recently, but after the problem occurred. I rebooted computer. No solution yet, except confirming my notes are in EN online. Link to comment
Level 5* gazumped 11,658 Posted May 4, 2015 Level 5* Share Posted May 4, 2015 Glad you still have your notes anyway. You should still have a database folder here - C:\Users\<user>\AppData\Local\Evernote\Evernote\Databases, and for safety I'd suggest you File > Exit Evernote (if it's running) and copy it somewhere safe -like your desktop- now. (Regular backups of that folder are also good!) Then you can try two things - one is simply to uninstall and reinstall Evernote. Too many upgrades sometimes leave the app a bit of a bloated mess, so complete removal and reinstall streamlines things and refreshes some important links. If, when you reinstall, you are still missing notes, then the next step is to exit Evernote and to rename your database folder. Just make it Databases.old. Then log back into Evernote. This will rebuild your database from scratch, so can take some time if you have a lot of notes. HEALTH WARNING:: If you have any Local (unsynced) notebooks, or any unsynced notes, you should export them to ENEX files before zapping the folder, otherwise they will be lost. But if you can't get into the database anyway that may be a problem on this device. If you have another desktop or laptop you could install elsewhere and use your backed up copy of the database to recreate your current notes (including the unsynced ones) so you can export them from there... Hope that helps - if you have any questions... Link to comment
snufman 0 Posted May 4, 2015 Author Share Posted May 4, 2015 gazumped - Thanks for your response. Interesting........ don't have database folder ....\Evernote\Evernote\Databasess. Nothing EN in ..\AppData\Local\ Link to comment
Level 5* gazumped 11,658 Posted May 4, 2015 Level 5* Share Posted May 4, 2015 Wow - that's.. unusual. OK - stick with the uninstall/ reinstall and you should download the content again! This is the KB link for the process too - https://evernote.com/contact/support/kb/#!/article/24422932 Link to comment
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