Can't update

[jmparsons 0]

I am unable to update my current version of Evernote (5.8.1). I get an error message, "Evernote was already installed by another user." How can I get around this?

 

Joe Parsons

[gazumped 9,827]

Hi.  You probably have some leftover files on your hardisk from an old installation (or an attempt to install).

 

Download REVO uninstaller (free version is fine) and do a clean Evernote uninstall. Mmake sure you backup your username.exb file (that's where all your notes are stored).

 

http://www.revouninstaller.com/revo_uninstaller_free_download.html 

 

Then install Evernote again and you should be fine.

[JMichaelTX 4,105]

@jmparsons:

 

If you have any Local Notebooks, you should export them to ENEX files (one ENEX per NB) BEFORE you use the Revo Uninstaller.

Then you will need to import them back in AFTER you have reinstalled Evernote.