Paid for my premium membership but it is not showing up

[classy501 1]

I paid through itunes for a premium membership, but it is still showing up as free. On top of that, all of my documents are now missing. I had many notebooks and notes that have disappeared. I logged out, and when I logged back in everything was gone. HELP! It doesn't seem like customer service is very good. I can't even use the chat feature because I'm not a premium member, but I am. Very disappointed!! Any suggestions?

[gazumped 11,667]

Hi.  Please try logging out of and back in to your Evernote account,  and restarting your phone.  The change from free to premium requires Evernote to check with its servers online,  which may not have happened yet.  Paying through iTunes does seem to involve a short delay while the companies sort out the payment between them,  so an upgrade isn't immediate.

 

If there's still a problem please submit a CS request by choosing "payment issue" in the first dropdown after logging into this link > https://www.evernote.com/SupportLogin.action

 

As far as your missing notes are concerned - is it possible you created a duplicate account when you paid?  Check that you are using the same user details you always have - sign in to your account at Evernote Web to see what notes are retained on the server.

[classy501 1]

Thank you! Their customer service finally helped me. Still can't find my notes, but at least my membership updated. Thanks for your help!

[gazumped 11,667]

If you are still missing notes,  go back to your support ticket contact and ask for some technical help!

[Arthur_Cheung 0]

This just happened to me. I upgraded to plus yesterday, and it didn't show up on my android, web version, or Mac OS x versions.

How do I contact support when the subscription hasn't gone though yet?