kturnkturn 0 Posted December 25, 2014 Share Posted December 25, 2014 I have sent several emails to Evernote headquarters. Absolutely no response after 3 months. After upgrading my Samsung Note 2 to the new Evernote system I lost 80 percent of my data. Unbelievably frustrating. Everytime i press the button it says could not load note retry. What on earth can be done to correct this? Link to comment
kturnkturn 0 Posted December 25, 2014 Author Share Posted December 25, 2014 I have sent several emails to Evernote headquarters. Absolutely no response after 3 months. After upgrading my Samsung Note 2 to the new Evernote system I lost 80 percent of my data. Unbelievably frustrating. Everytime i pzress the button it says could not load note retry. What on earth can be done to correct this? Link to comment
Level 5* jefito 5,589 Posted December 25, 2014 Level 5* Share Posted December 25, 2014 Did you go through the support request system? See https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/. Link to comment
kturnkturn 0 Posted December 26, 2014 Author Share Posted December 26, 2014 Yes of course I did that. With no response whatsoever. I also signed up for the $5 minthly membership in hopes of having someone help me. But that didn't happen either. In a nutshell, it keep saying cannot load note retry. Is there anyone on your staff who is going to be able to solve this problem for me? Link to comment
Level 5* jefito 5,589 Posted December 26, 2014 Level 5* Share Posted December 26, 2014 You should have gotten a ticket # in an email reply. That part is automated; if you didn't get that then it's probably in your email trash. You should note that this is a user forum, and not an official support forum; I am not an Evernote employee, just a user like you are. Link to comment
Level 5* CalS 5,280 Posted December 26, 2014 Level 5* Share Posted December 26, 2014 Are your notes available on the web version of EN? Link to comment
kturnkturn 0 Posted December 26, 2014 Author Share Posted December 26, 2014 Thank you for your help everyone. Yes I did receive a ticket from evernote. No one ever contacted me Link to comment
Level 5* jefito 5,589 Posted December 26, 2014 Level 5* Share Posted December 26, 2014 Post the ticket number here, and we may be able to shake up a response. It will probably be after the weekend. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.