Sync error

[VickyS 3]

Hi all 

I've downloaded Evernote on to my new Acer laptop but when I try to sync I'm getting a red exclamation mark with a Sync Failed message. Any ideas? Thanks! Vicky 

[jefito 5,598]

First stop : check your activity log (Help / Activity log). That may give you a clue as to what's happening (may give you a headache, too).

 

Second stop: Open a support ticket. See https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/. If you're a free user, then you may not get a quick response time (see the special note there), but as you're having account access problems, they should be willing to help you.

[JMichaelTX 4,118]

Hi all 

I've downloaded Evernote on to my new Acer laptop but when I try to sync I'm getting a red exclamation mark with a Sync Failed message. Any ideas? Thanks! Vicky 

 

General Troubleshooting Tips

1. Restart your PC/Mac
2. Confirm your Internet access using SpeedTest.net
3. Delete the Evernote app, and redownload and reinstall.

You can try Evernote after each of the above steps.

[VickyS 3]

Am embarrassed to admit that it worked fine after I'd rebooted*

 

*Face palm. 

 

Thank you indeed for your advice!

[JMichaelTX 4,118]

Am embarrassed to admit that it worked fine after I'd rebooted*

 

*Face palm. 

 

Thank you indeed for your advice!

 

No problem.  You are quite welcome.  Now you know -- restarting/rebooting is always the first thing to try when things don't work right.  You'll be amazed at how many times this resolves the issue.