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Sync error

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  • Level 5*

First stop : check your activity log (Help / Activity log). That may give you a clue as to what's happening (may give you a headache, too).


Second stop: Open a support ticket. See https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/. If you're a free user, then you may not get a quick response time (see the special note there), but as you're having account access problems, they should be willing to help you.

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  • Level 5*

Hi all 

I've downloaded Evernote on to my new Acer laptop but when I try to sync I'm getting a red exclamation mark with a Sync Failed message. Any ideas? Thanks! Vicky 


General Troubleshooting Tips

  1. Restart your PC/Mac
  2. Confirm your Internet access using SpeedTest.net
  3. Delete the Evernote app, and redownload and reinstall.

You can try Evernote after each of the above steps.

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  • Level 5*

Am embarrassed to admit that it worked fine after I'd rebooted*


*Face palm. 


Thank you indeed for your advice!


No problem.  You are quite welcome.  Now you know -- restarting/rebooting is always the first thing to try when things don't work right.  You'll be amazed at how many times this resolves the issue.

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