lmajool 0 Posted November 11, 2014 Share Posted November 11, 2014 I went to the Customer support page and was told that since I am not a premium Evernote user, I couldn't contact them directly and would need to ask the community. Link to comment
Ex Employees charboyd 272 Posted November 11, 2014 Ex Employees Share Posted November 11, 2014 If you message back your ticket # I'd be happy to investigate. In the meantime, you can start on the first steps of deleting your Evernote accout: Deactivating your account basically means you are turning off your account access. Note that Evernote doesn’t automatically delete your notes when you deactivate your account. Unless you take the steps to completely remove email address and username (see step 4), you will be able to reactivate your inactive account by logging in with your old username and/or email address and password and following the instructions for reactivation.1) Cancel your Evernote Premium subscription. If you are paying for Evernote Premium, you will need to cancel your subscription via the service through which you subscribed. See full details about managing your subscription in this article.2) Export your notes. You can export your notes as HTML or XML files by following the steps in this article.3) Delete all your notes. Open your notes list, select all notes and delete them, then select the Trash and Empty the Trash. We do not keep your information on file once you have deleted it from the system. Any data you choose to keep is your choice, for any future access should you decide to reactivate.NOTE: Evernote doesn't automatically delete your notes when you deactivate your account, so you will need to take this step if you want to completely delete your account from Evernote’s systems.Once you've gone through these deactivation steps, you can request the Evernote Support team to completely remove email address and username. Link to comment
lmajool 0 Posted November 11, 2014 Author Share Posted November 11, 2014 Hi Charboyd, I've followed the steps that you have mentioned. How can I request the Evernote Support team to completely remove email address and username. Link to comment
Ex Employees charboyd 272 Posted November 11, 2014 Ex Employees Share Posted November 11, 2014 Create a support ticket and message back the ticket #. Link to comment
lmajool 0 Posted November 11, 2014 Author Share Posted November 11, 2014 How do I create a support ticket? Link to comment
Level 5* jefito 5,589 Posted November 11, 2014 Level 5* Share Posted November 11, 2014 How do I create a support ticket?https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/ Link to comment
lmajool 0 Posted November 11, 2014 Author Share Posted November 11, 2014 My ticket # is 813920 Link to comment
Ex Employees charboyd 272 Posted November 11, 2014 Ex Employees Share Posted November 11, 2014 Thanks for sharing your ticket #. I've escalated your issue in the queue. You should be contacted shortly via email. Link to comment
lmajool 0 Posted November 11, 2014 Author Share Posted November 11, 2014 @Charboyd- Thank you for your help Link to comment
Samue1Ramo5 0 Posted June 1, 2017 Share Posted June 1, 2017 Hi, How can I contact you to completely remove my account like you explain in "Evernote Support"? Link to comment
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