Contact to support

[PViering 0]

Hi,

 

I am sorry, I am a premium since long time, this is the first situation I need help from customer support. But I am unable to send a message useinge the webpage (german page), I get a dropbox, to choose the product. This dropdownbox is empty.

 

First how can I get in contact?

 

Second, the problem is with scansnap, since the last update of Evernote, direct scanning to evernote, useing the scansnap function does not work.

 

Is there any solution?

 

Best regards from Germany

Petra

[charboyd 272]

Can you let us know what web browser you are experiencing this on? Are you able to test this on any other browsers?

[PViering 0]

Yes, I am useing Safari with OS Mavericks, Settings German

[Wordsgood 526]

Hi. Charboyd is EN staff, but just in case you need to still directly contact Support, this thread will walk you through how.

https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/#entry254984/

Hi,

I am sorry, I am a premium since long time, this is the first situation I need help from customer support. But I am unable to send a message useinge the webpage (german page), I get a dropbox, to choose the product. This dropdownbox is empty.

First how can I get in contact?

Second, the problem is with scansnap, since the last update of Evernote, direct scanning to evernote, useing the scansnap function does not work.

Is there any solution?

Best regards from Germany

Petra

[charboyd 272]

This seems to have been a temporary issue and should be back up now! Let us know if you still are unable to access EN support.