Lost notes... again

[Tom H 0]

Alrighty...

 

I have been using Evernote and have come to rely on it  eyr much and think it is a pretty cool thing...

 

BUT, more than one time now I have lost notes when I synced up with my ipad.

 

For example, in this case, I updated notes on my desktop and manually sync'd.  I accessed the note later on my ipad, and made some changes.  Went to bed.  Woke up today, and entire note is gone.  Now, this note has to do with my upcoming wedding and it has some vital data in it...  What the heck can I do?  Is there an archive someplace from which I can recover the note?  I am literally sick to my stomach over this and can't get a hold of ANY chat people or customer support whatsoever for assistance.

 

Can someone from evernote please respond quickly?

 

Thanks!

 

Tom

[Metrodon 2,184]

Assuming you are a free user, then it's not likely you will get support.

 

Have you tried logging into evernote.com to see if the note is there? The web site is the source of truth so if it still exists anywhere then that's where it will be.

[Tom H 0]

No, Premium user.  Web version doesn't have note either

[BurgersNFries 2,407]

Alrighty...

 

I have been using Evernote and have come to rely on it  eyr much and think it is a pretty cool thing...

 

BUT, more than one time now I have lost notes when I synced up with my ipad.

 

For example, in this case, I updated notes on my desktop and manually sync'd.  I accessed the note later on my ipad, and made some changes.  Went to bed.  Woke up today, and entire note is gone.  Now, this note has to do with my upcoming wedding and it has some vital data in it...  What the heck can I do?  Is there an archive someplace from which I can recover the note?  I am literally sick to my stomach over this and can't get a hold of ANY chat people or customer support whatsoever for assistance.

 

Can someone from evernote please respond quickly?

 

Thanks!

 

Tom

Rule of thumb when switching between devices/computers...

 

1. sync
2. make changes
3. sync
4. switch device
5. go to step 1

 

It's very simple. The EN servers (IE web client) are the "source of all truths." Any changes made on one device need to be sync'd up to the EN servers before those changes are accessible from the web client or any other device/computer. If you make any changes with the web client, you are changing the EN servers directly, so no sync (up) is involved. Any changes made to the EN servers need to be sync'd down to any other computer/device before they are accessible from that device/computer.

If you create/modify a note on a desktop/laptop & then shut down w/o it getting sync'd to the EN servers, that note will not show up on the web client or be sync'd down to any other devices/computers UNTIL, you then start up the desktop/laptop & have EN running long enough to do an auto sync or you force a sync. The best way around this is to manually sync the laptop/desktop if you're going to be using another computer/device before the next auto sync or are shutting that computer down/hibernating/etc.

I don't know about all mobile clients, but AFAIK, the iPhone client only syncs when you first start the program or make a change/add a note. (It tells you it's sync'ing.) So if you make a change on a desktop but it's not sync'd to the EN servers yet, then start the iPhone client, the desktop changes will not sync down to the iPhone. If you remain in the iPhone client while the desktop sync's the changes up, you would need to manually sync the iPhone client to get the changes down to the iPhone.

[Metrodon 2,184]

Have you opened a support ticket? if so, post the number in here and we'll try and get an employee to take a look.