SusanHilton 2 Posted July 30, 2014 Share Posted July 30, 2014 I have tried the online help but still don't have the issue resolved. Using EN Business with 5 users, (I am also the admin) online I show 1372 Personal Notes and 2652 Business Notes.On my Macbook version I show I have 1393 Personal Notes and 2702 Business Notes. I do not know which ones did not synch nor how to fix it. I was told to delete my online files and reinstall EN and let it download all the notes again. This is a great idea except I don't know which ones I will lose (and do not want to lose ANY!). EN is running SO SLOW on my top of the line Macbook too. I tried to get EN support to log in remotely and fix it but no help. I either have to fix this for my business or find something else. This is not working - Any ideas? Link to comment
Level 5* GrumpyMonkey 4,320 Posted July 30, 2014 Level 5* Share Posted July 30, 2014 I have tried the online help but still don't have the issue resolved. Using EN Business with 5 users, (I am also the admin) online I show 1372 Personal Notes and 2652 Business Notes.On my Macbook version I show I have 1393 Personal Notes and 2702 Business Notes. I do not know which ones did not synch nor how to fix it. I was told to delete my online files and reinstall EN and let it download all the notes again. This is a great idea except I don't know which ones I will lose (and do not want to lose ANY!). EN is running SO SLOW on my top of the line Macbook too. I tried to get EN support to log in remotely and fix it but no help. I either have to fix this for my business or find something else. This is not working - Any ideas? Hi. Could you post your support ticket number? I think you need to have a support person revisit this. Please do not delete anything yet. If I were you, I would make sure I have backups all the time, but especially when deleting or changing content. Here is my general advice about how to do this:http://www.christopher-mayo.com/?p=962 As for the slowness, that sounds really odd, especially with such a low number of notes. Again, this is something support needs to look into for you. Link to comment
SusanHilton 2 Posted July 30, 2014 Author Share Posted July 30, 2014 REALLY appreciate the help. Here is the support ticket - 646643I will read your advice and would LOVE anything you can offer. I can sell ANYTHING but making this program work for my team has been a challenge. I am not the only one on the team that is having synch issues. I'm just the one responsible for it all. Link to comment
Level 5* GrumpyMonkey 4,320 Posted July 30, 2014 Level 5* Share Posted July 30, 2014 I'm glad I could help! Though, I haven't really done anything. Let's hope support can get you sorted. Link to comment
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