Jump to content
  • 0

I am not being recognized as a premium user


nanhello

Idea

Posted

I am trying to use chat and it is not recognizing me as a member. this is upsetting. I want to ask questions thru chat and I can't. what do I do?

3 replies to this idea

Recommended Posts

  • Level 5*
Posted

Chat works during west coast business hours monday to friday. If you are trying now, you'll have a bit of a wait...

Posted

Same thing happened to me.  I should not have tried to pay using my evernote for android, because i was logged into google, so it started setting me up for a google pay account of some sort... why did I put my informatioin in there????  All day long it spooled and said it couldn't process payment or something or other.  I went to google account and canceled the subscription, which is said would only be auto-canceled after the month ran out????  Anywho, I logged into my computer and paid through my desktop program and it was fine.  But I suspect when I check my bank balance, I will find that I have been charged twice.  Why didn't Evernote recognize this double billing?????    :angry:

Posted

Same thing happened to me.  I should not have tried to pay using my evernote for android, because i was logged into google, so it started setting me up for a google pay account of some sort... why did I put my informatioin in there????  All day long it spooled and said it couldn't process payment or something or other.  I went to google account and canceled the subscription, which is said would only be auto-canceled after the month ran out????  Anywho, I logged into my computer and paid through my desktop program and it was fine.  But I suspect when I check my bank balance, I will find that I have been charged twice.  Why didn't Evernote recognize this double billing?????    :angry:

The question should be, "Why didn't Google cancel your charge?"  I would not like getting a response like that from Google either.  The charge and cancellation occurred within 24 hrs.  What's up with that?  I have never made any charges via Google.  Thanks for the info. I will make sure I don't.

 

Anyway, I would think Evernote will make it good with you IF you are double charged.

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...