paulelias 12 Posted May 22, 2014 Share Posted May 22, 2014 Evernote Help Live Chat Transcript (shortened version)Visitor: Previously when emailing from within EN the recipient would see my business email address in the from box. Now it shows as Paul Elias [email@example.com]. How can I change this back?Linda: Unfortunately there is no way to change this back.Linda: This is a change we made to prevent spamming and filtering by email providers of emails sent from within Evernote.Visitor: I use Evernote to communicate with customers and suppliers. Before they could simply select reply and I would receive their email. Now they cannot do this. Also it adds a feeling of being one step removed from my business when they see Paul Elias [firstname.lastname@example.org].Linda: Your email address is still the reply-to email address.Linda: I know it's confusing since it says no-reply, but in fact... if you hit reply, it will get sent to your email.Visitor: they will see no reply and assume they cannot replyLinda: I understand. I can pass this feedback along to our management team.Visitor: pleaseVisitor: Evernote is also a communication tool for businessVisitor: this is a backward stepLinda: I agree and what you're saying makes very much sense.Linda: I would also assume that you cannot reply, if I didn't know how it worked.Linda: And understandably, most people would see that and be confused.Linda: So I apologize for that.Linda: But unfortunately there is nothing we can change at the moment.Linda: However, I'll definitely pass the feedback to our management.Visitor: I was hoping that Evernote would enhance the email facility but this is a step backwardsVisitor: thanks for passing it onLinda: No problem, I'm sorry again. Link to comment
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