paulelias

Due to a host of issues I have had with Evernote Business I have finally thrown in the towel and moved to Office 365. Whilst this is not perfect I can give you one reason to move. When I have a problem I can pick up the phone and speak to someone. They will share my screen and so far have managed to resolve every issue. This means my cloud based data is always accessible to each member of the team including China based colleagues. I miss some parts of Evernote but i do not miss the poor customer service.

Hi Tiddly that sounds like a good idea but how does CloudHQ manage any files which might be embedded in the notes? Are they left behind?

I would have chosen Google Apps but my business is in China and the Chinese government keep blocking anything related to Google. Fact of life I'm afraid.

Sorry to hear you are having these issues, I empathise with you. I have used EN Business for years and unfortunately the volume of niggles never reduces, its just different niggles. Last week I unlinked myself from about 30 notebooks to try and clean up my desktop. Immediately afterwards my sync failed. I contacted support and sent the obligatory activity log. I was told there was a bug and EN would have to correct it. This was the response: Thank you for your patience and working with me on this. I have gathered enough details to determine that this appears to be a bug. I am going to pass this along to my product team to further investigate. In the meantime, I will need to wait for the quality assurance lead to finish testing and then assign it a priority. Based on their priority they will implement a fix. Due to the nature and way software changes and processes are implemented it may take sometime to implement a fix. I do understand how this can be frustrating and I am hopeful that a fix will be ready shortly. I also recommend following the discussions in our user forums (https://discussion.evernote.com) for the most up-to-date info on when fixes are released. Finally, it is advised to download our latest updates when they become available, so you don't miss out on any of our latest features and bug fixes. Again, thank you very much for helping to bring this issue to our attention, I hope that we can get this resolved quickly and let me know if you have any further questions. Thank you for your feedback and being a valued Evernote user After almost one week being unable to sync EN with my colleagues I rejoined all the notebooks and did a database rebuild and it worked. The point is, I cannot keep experiencing these issues which effectively destroy data communication within my business. I think Evernote are trying to be all things to all men (and woman) and the task is far too great. I give up.......

Would you mind me asking which solution you are using?

Thanks for the advice, I will give this some consideration. Actually I moved to Evernote because I believed I could access my business notebooks in all eventualities given that I was using a desktop application however it seems that once the business account is deactivated access to business notebooks is also deactivated. The reason for the deactivation is: 1. My credit card lodged on the system went past the valid to date. 2. The email address on the system for invoicing notifications was not a valid address hence I never received any notifications of the impending doom. My suggestion for Evernote would be to override any invalid email address for invoicing with the account administrator's email address. At least the person responsible for maintaining the Evernote service within an organisation would receive prior notification of any service withdrawal.

The latest info is I have reactiviated the account and I can now see all my business notebooks on the web but I am unable to see them using Windows client. I can actually see the business library and when I go to this it tells all notebooks are published and joined. The only way I have get them to my windows client is to leave each notebooks and then join again. There are almost 500 notebooks. Support are now trying to find out why this is happening. Regarding the reason for deactivation, as yet I have not pushed this, preferring to get everything back online first. Once this has been done I will be seeking a written explanation and will post it here.

I really appreciate you response, at least someone is listening. Sorry but I can have no sympathy for Evernote right now. the first rule of business is to take care of your existing customers and they are clearly not doing this. My team in China keep working during Christmas but without the data they need our business is at a complete standstill. Because someone has deactivated my account I cannot access any data even via Evernote Web

I have been using Evernote Business for two years. I operate in two countries namely UK and China. All of my business projects and team collaborations are centered within Evernote. Previously I used Basecamp but felt vulnerable because there was no Windows software, being purely cloud based. when Evernote Business came along I believed the fact that it was multi platform meant that I would always be able to access my projects...think again. Yesterday morning I received a call from my China team at 5am UK time complaining they could not access any of the company data.When I logged in I found the same problem. After investigation it appeared that our business account had been deactivated and therefore all business data was unobtainable. I am the administrator and the only person who could deactivate the account and I have definitely not done this. We are now a business with free personal account status therefore we have no access to support chat and must rely upon creating a ticket and waiting for an email reply. If you are a business professional reading this can you imagine trying to keep your business moving without access to any of the data created during the last two years? Evernote Business is supposed to be a system for team collaboration and I have insisted all my team use it to the maximum. What a mistake!! ASK YOURSELF CAN YOU AFFORD TO LOSE CONTACT WITH YOUR BUSINESS DATA

End of day 2 and still no help from Evernote. I would love to ask Phil Libin if he believes businesses can survive with this poor level of customer service.

Day 2 without any business data to access and still no response from Evernote Support team. I am in a disaster situation and I need the appropriate response from Evernote...

Its 8.30 pm here and I am staying close to my emails waiting for a response from Evernote to this disasterous situation. But nothing yet. I'm facing another working day without any project data.

I'm a business user but my business account is suddenly not accessible which means no business notes and no live chat. When I log in it is like having a free Evernote account.

I feel completely frustrated about this. I changed from Basecamp to Evernote because I thought I could always access my project files even without internet access but it seems I was wrong. I am in the middle of pre-Christmas mayhem and none of my team can access our data. Gutted...

Apologies: Ticket# 882144 - I am a business user but today I do not have access to my business notes. My business has come to a stop!!