(Archived) Data did not save online

[detrog1980 1]

I was using the Evernote online and did three hours of work, thinking my data was being saved. When I got home and opened up my Evernote, my data did not save online. 

 

What in the world caused this? I lost hours of hard work.

[jbenson2 2,147]

Did you sync your home computer Evernote before looking for the note?

In Windows, hit F9, wait for the sync to complete and then search for the note.

[detrog1980 1]

Here's more details.

 

1. I originally created the note on my home computer.

2. I then made changes to it online on my work computer.

3. When I came home, I opened up evernote, synced it.

4. None of the work I did online was saved.

5. I went back online, and my note was replaced with what I had on my desktop.

 

Does that make sense?  What I can't figure out is why Evernote online did not save or at least show it in the conflicting changes? So frustrated.

[jbenson2 2,147]

Sorry to hear about the missing information -

 

Between step #2 and #3 - I was going to ask if you sync'd, but you worked on the note online, so I assume there was no need to sync.

 

I could be totally wrong since I no longer use the Evernote web version.

Perhaps someone who understands the web version has some insight.

[gazumped 11,713]

Typing into the web browser version should be as good as working on the server - as long as the browser is still connected to the server.  I have some experience with another browser-only service which periodically tells me to reload the page because the connection between it and that server has dropped for some reason.  Over a 3 plus hours-long session I'd guess that a browser,  server or internet timeout somewhere eventually dropped and if the page continued to attempt to save contents,  the saves were no longer being passed to the Evernote server.  I know it's absolutely no help or compensation,  but it would be better to keep notes in a word processor with automatic local saves and then save that document file into Evernote.  Extended working via a web connection is - as you now know all too well - not reliable.  It would even be possible to highlight the content of a long Evernote page (Ctrl-A for select All) and copy / paste it into an email to send to your Evernote email address as a backup to web saving.

 

You could and should raise a support ticket (see below) in case Evernote has any way to recover any part of your work,  and to highlight this issue.  I can't offer any great hope of any recovery however - sorry.  

[detrog1980 1]

Thanks gazumped for your suggestions. I may have to start doing that when I'm working online.  They should create a "save" button or something to tell you when you may be disconnected from the server. That is probably what happened, but unfortunately I had no idea as I've used it online and always saw it auto save.  

 

I put a ticket in to see what they can say.