Jump to content

Google Authenticator Numbers Don't work


Recommended Posts

Posted

I'm trying to set up two step authentication on my account. It's a basic account. Every time I get to the step to scan the barcode into Google authenticator and enter the code - the code never works. Evernote tells me it's not the number it's looking for.  Does anyone else have this issue? I deleted and re-installed Google authenticator with no luck. 

  • Level 5*
Posted

Could be several causes - suggest you raise a support request with Evernote (see below).

  • 7 months later...
Posted

Was this ever resolved? I run into the same problem. This it what happens:
 
Go to Security Summary > Two-Step Verification > Click enable > Continue > Continue > Send verification e-mail > Click "confirm e-mail address" link (or copy/paste confirmation code...either way I get the same ultimate result) > Enter phone number > Enter verification code > Skip back-up > Continue with Android > Open Google Authenticator > Set-up account > Scan bar code > Evernote shows up in GA > I copy/paste code in "Enter code" box > Receive the message: "Your code doesn't match what we're expecting."

 

I reproduce this result ever time I try to enable two-step verification. It doesn't matter with I use Chrome or Firefox. Same results. I've even went back trying to use the confirm code from the very first time I tried setting up two-step verification, hoping something might have changed. No dice. 

Posted

Time on my phone is set correctly.

 

I mention that I was able to set up two-factor authentication with Google Authenticator for my Google, LastPass, Facebook, and Dropbox accounts. My Evernote account is the only one still giving me trouble. 

 

I should also mention that I tried setting up two-factor authentication on my Evernote account on 10/5/2014 and today (10/10/2014). Both to no avail.

  • 11 months later...
Posted

I had similar issue. It turned out my phone time clock was incorrect, I did not have the phone have time "automatic" = using network time. Hope this helps.

Posted

UPDATE:

 

This issue I originally had was on a Galaxy S3 device, of which I rid myself 2mos ago. So I won't be able to speak to that issue being resolved or not. 

 

BUT, I can say that 2FA with Google Authenticator and Evernote on my new Nexus 6 works perfectly fine. 

 

(I did check that my device time was being updated automatically via the network as per commenters' advice)

 

Thx guys!

  • 4 weeks later...
Posted

My phone settings for time and date are 'automatic' and 'use network-provided time'. In all the time I've used this phone, a Motorola Moto G, 2nd generation, using a code from the Google Authenticator app has never worked. I should probably point out that the authenticator codes work for other sites where I use two-factor authentication. 

 

Ideas?

 

-- Marcel

  • Level 5*
Posted

My phone settings for time and date are 'automatic' and 'use network-provided time'. In all the time I've used this phone, a Motorola Moto G, 2nd generation, using a code from the Google Authenticator app has never worked. I should probably point out that the authenticator codes work for other sites where I use two-factor authentication. 

 

Ideas?

 

-- Marcel

 

I'd suggest raising a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button.

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...