Upgrading to Latest fails

[jimsu1 0]

I am attempting to upgrade from 1.3.1/45450 to 1.3.1/46834 and receive the following error:

Update Error!

An error occurred while extracting the archive. Please try again later.

I've tried multiple times. Have you always hosted the updates from http://evernote.s3.amazonaws.com or is this a recent change? I have not had this issue before.

Thanks.

[engberg 89]

Our client is trying to grab a short XML file from this location:

http://update.evernote.com/public/ENMac ... Update.xml

If you're running 3.1, this file tells your client to get the update from this location:

http://mirror3.evernote.com/adist/Evernote_46834.zip

I don't see any problems grabbing either of these manually. Could you check them from Safari on the same machine? Perhaps something is blocking your access (firewall, etc.).

You can always download the latest client from: http://www.evernote.com/about/download/

[jimsu1 0]

Dave,

You were 100% right, it is the corporate firewall. Apparently Amazon's S3 is blocked from our firewall. I guess I will have to find another way to keep evernote updated.

Thanks.

[engberg 89]

Ok, thanks for the update. Blocking all of S3 is a bit of a questionable IT policy ... a whole lot of businesses have moved some IT services into Amazon's cloud. I'd guess they were trying to block one particular service hosted on Amazon and didn't realize how many other things this might break.

[jimsu1 0]

I agree with you 100% on the blocking but I wasn't in that decision process! Thanks for the follow up.

[jmcgarvie 1]

I see this problem has existed for at least 4-1/2 years. I've had it for the past few months through several upgrade attempts. I've been accomplishing the updates by manually downloading them, but it would be nice to get this fixed. Currently running OSX 10.8.5 and Evernote 5.4.2.

 

Console shows this:

 

12/29/13 2:13:04.398 PM mdworker[1144]: zip importer encountered an error (2) scanning "/Users/jamesmcgarvie/Library/Application Support/Evernote/Evernote 402282/Evernote_402282.zip".

 

Any suggestions?

 

Thanks.

 

Best,

 

Jim

 

[jmcgarvie 1]

Still no response to this? Just tried again with the same result, and same message in Console:

 

"3/9/14 8:00:24.083 AM mdworker[21294]: zip importer encountered an error (2) scanning "/Users/jamesmcgarvie/Library/Application Support/Evernote/Evernote 402491/Evernote_402491.zip"."

 

Is there no answer?

 

Thanks.

 

Jim

[ScottLougheed 1,316]

Hi Jim,

Personally I have not encountered this error. There may be an issue with your specific setup. Since this is a user forum you are at the mercy of the knowledge of your peers.

If you are encountering a persistent problem like this, perhaps consider opening a support ticket to get help from Evernote staff.