Dave Mace 0 Posted October 24, 2013 Posted October 24, 2013 I just completed a chat with an Evernote rep. Problem is I was sent an email thread from another user.
Evernote Expert gazumped 12,643 Posted October 24, 2013 Evernote Expert Posted October 24, 2013 Interesting to know. Did you get a fix for your chat issue?
Dave Mace 0 Posted October 24, 2013 Author Posted October 24, 2013 I did and they resolved the issue. I love Evernote. I was just a bit surprised to get the thread of another user's chat. I just expect more security from them.
Evernote Expert gazumped 12,643 Posted October 24, 2013 Evernote Expert Posted October 24, 2013 Yup. They goofed.
megsaint 441 Posted October 24, 2013 Posted October 24, 2013 I did and they resolved the issue. I love Evernote. I was just a bit surprised to get the thread of another user's chat. I just expect more security from them. Was there any sensitive information in the chat? Or in yours? Seems like, as gazumped said, a goof.
heather 604 Posted October 25, 2013 Posted October 25, 2013 Thank you for bringing us to our attention. We take all reports like this very seriously and we're looking into this to find the cause.
heather 604 Posted October 25, 2013 Posted October 25, 2013 We have determined that this problem occurred due to an error with our Customer Support system tools. We deeply regret this error, and we have taken immediate corrective steps to ensure this will not happen again.
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