SLR 0 Posted October 12, 2013 Posted October 12, 2013 What must I do to stop having to respond to this message whenever I sign in to Evernote? Select the copy of the Database to use--> Evernote 3.5 or 4x
Level 5* gazumped 12,222 Posted October 12, 2013 Level 5* Posted October 12, 2013 Seems like you have some additional files, or maybe a database from 3.5 left on the system. If you're happy that the 4x notes you have are a complete set of your data, and you have no local notesbooks (that are not uploaded to Evernote's servers) you couldsync everything one final time so the server copy is fully up to date exit Evernote completely backup your database(s) - just in case Revo uninstall Evernote 4x from your system check there are no other Evernote 3x files hanging around - if so, delete; restart reinstall wait for your database to repopulateIf you're in any doubt about any of the procedures, have a search around the forums - the reinstall thing has been described many (many) times before...
spg SCOTT 736 Posted October 12, 2013 Posted October 12, 2013 There was a thread a while back, in which someone had this problem. They found out from support that this message is caused by a missing username.exe.bak file. It appears that this is still the same today, and I can generate this message by deleting said file here. Do you have any software that would delete the .bak files?
SLR 0 Posted October 12, 2013 Author Posted October 12, 2013 Thank you both. I will investigate the missing .bak file recommendation first. I'll try to detect what Kapersky and System Mechanic do when I run maintenance.
spg SCOTT 736 Posted October 12, 2013 Posted October 12, 2013 System Mechanic That is a name I remember, let me try and actually find the thread from before. EDIT: Here is the thread that mentions the message and System Mechanic: http://discussion.evernote.com/topic/31298-a-pat-on-the-back-for-support/
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