E-NoteForum 107 Posted September 20, 2013 Share Posted September 20, 2013 This question pertains to both the iOS 7 version of the app and the most recent iOS 6 version (I think 5.4.3?). There are two problems:Sometimes, the app completely craps out when you try to submit a support request through the app. It pops up an alert saying that there was a problem, the request was not submitted, and to try again later. This seems to happen more if you put in a title for your request; I've had cases where deleting the title and leaving the body the same has apparently caused the request to be submitted. I say "apparently" because I have never received a follow-up from an in-app support request. Not even the automated reply. I get them 100% of the time when I submit tickets through the support website, and 0% of the time with in-app requests.So: do in-app support requests work at all? Link to comment
This topic is now archived and is closed to further replies.