(Archived) Notes being untagged and moving from notebooks

[JerryR 1]

I have been having a problem over the past few months of notes losing tags and moving from notebooks. 

 

1. - a couple of months ago my default notebook completely disappeared.  All of my notes ( I believe all of them) were moved to a different notebook that I had never even created. 

 

2. - I have multiple notes that I have tagged and retagged because they keep losing them.  I chatted with EN a little over a month ago and they thought it was fixed with an update. When I travel I do not look at the windows version since I do not travel with my laptop anymore.  Just returned after a few weeks on the road and those same notes have been untagged again.

 

3. - along with notes untagging I have many notes, many the same with the tagging issue, that are moving back into my default notebook after I had moved them into another notebook.

 

All 3 of these issues are happening on all the versions I am using - Windows on my laptop, iOS for my ipad and iphone and also on the web version of EN.  What can I do to make sure this does not happen anymore.  It is extremely frustrating and making the way I have been using EN unusable. 

[C6REW 416]

Hi Jerry,

 

I am experiencing some of the same issue, namely the moving of Notes to a different Notebook again and again and again! I have moved one Note now about 50 times over the last few days and it is driving me crazy.

 

I have raised a ticket for my problem and will also convert yours to a ticket as well.

 

Best regards

 

 

Chris

[JerryR 1]

Hi Jerry,

 

I am experiencing some of the same issue, namely the moving of Notes to a different Notebook again and again and again! I have moved one Note now about 50 times over the last few days and it is driving me crazy.

 

I have raised a ticket for my problem and will also convert yours to a ticket as well.

 

Best regards

 

 

Chris

 

Good looking out Chris. It is very frustrating. I have tagged and moved these notes about 15-20 times and it is killing me. If this continues then the I dont know what I will do

[C6REW 416]

Hi Jerry,

 

Yes, it is frustrating me. I have Word Docs saving automatically to a Notebook. These are quotations and I need to refer to the Notebook for the next Quote number. But it is never there! All day I have moved every quotation I have created many times.

 

Hopefully they will get to the bottom of it.

 

For me it started when I set up a new computer running Windows 8 and Office 2013 last week. 

 

What versions are you on?

 

Best regards

 

Chris

[JerryR 1]

I am Windows 7 with Outlook and Office 2010

[C6REW 416]

Hmm, so not version specific then!

 

Regards

 

Chris

[JerryR 1]

yeah, appears not to be

[C6REW 416]

Hi Jerry,

 

Have you hear from support yet?

 

Regards

 

Chris

[JerryR 1]

I have not.  I am assuming you have not either

[C6REW 416]

Hi Jerry,

 

There was a problem with tickets being raised and not making it through properly. So I will convert your original post to a ticket again.

 

Best regards

 

Chris

[C6REW 416]

Hi Jerry,

 

Right that is done. Let me know if you haven't heard anything in a day or two.

 

Best regards

 

Chris

[JerryR 1]

Ha, I just received an email from EN saying they received the ticket

[dlu 628]

If support said they opened a ticket, please let me know. Thx!

[JerryR 1]

Chris, dlu - I did receive an email last night asking for a copy of my activity log.  I just replied with the activity log from my windows laptop

[C6REW 416]

Hi Jerry,

 

That's great news, it means they are on the case.

 

Thanks for letting us know.

 

Best regards

 

Chris