KeBo 0 Posted May 10, 2013 Share Posted May 10, 2013 Hi !I logged a support case a few days ago, but have not reecieved any feedback yet.The case is thisMy manager at work gave me a gift for Evernote Premium as he knows I enjoy Evernote a lot. He did manage to mistype my email, but forwarded me the certificate later. When I clicked on Redeem, I was sent to the site where I either enter my own email or would set up a new account. I entered my existing (free) Evernote account name and was told there was currenlty a server error and I should try again later.The tricky bit is: you can only redeem the gift code once - so when I tried it again, it was rejected as invalid. My question is: how do I fix this ? Many thanksK Link to comment
Level 5* gazumped 11,667 Posted May 10, 2013 Level 5* Share Posted May 10, 2013 Hi - welcome to the forums. If you've not had even an acknowledgement from Evernote for your support ticket, something went wrong. If you did get an acknowledgement, please post the number here and we may be able to get you a little attention. Basically, Support will have to intervene to get your credit sorted out - the confusion could be over the incorrect email address. Link to comment
KeBo 0 Posted May 10, 2013 Author Share Posted May 10, 2013 Hi, thanks for your reply.When I click contact support I get a screen only saying " Support request successfully submitted" I resubmitted the case now using another browser ( apparently Firefox is not supported?) and received a confirmation of support ticket #29946 Link to comment
Level 5* GrumpyMonkey 4,319 Posted May 10, 2013 Level 5* Share Posted May 10, 2013 Hi, thanks for your reply.When I click contact support I get a screen only saying " Support request successfully submitted" I resubmitted the case now using another browser ( apparently Firefox is not supported?) and received a confirmation of support ticket #29946Hi. I'll flag this for the Evernote support gurus. Let us know how your case turns out! Link to comment
KeBo 0 Posted May 16, 2013 Author Share Posted May 16, 2013 Thank you for flagging this. The support team was just great and after I've sent them the original email with the redeem code, I was issued a new code to turn Premium A big Thank you ! Link to comment
Level 5* GrumpyMonkey 4,319 Posted May 16, 2013 Level 5* Share Posted May 16, 2013 Thank you for flagging this. The support team was just great and after I've sent them the original email with the redeem code, I was issued a new code to turn Premium A big Thank you ! Thanks for reporting back. I'm glad it worked out for you! Link to comment
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