Urgent: Evernote Account Locked and Payment Issues

[AlexLex 30]

Hello Evernote Community,

We are reaching out to share our frustrating experience with Evernote and to seek advice or assistance. Our company has been a loyal Evernote Teams user for approximately seven years, but recent events have left us in a dire situation.

A few days ago, our Evernote account was suddenly deactivated without any prior notice. This abrupt action has locked us out of all our company data, causing significant disruption to our daily operations. To make matters worse, the payment link provided to resolve the issue is non-functional. We have tried multiple credit cards (VISA and MasterCard) and different browsers, but nothing works.

It is absurd that a company can be locked out of all its data from one day to another without any notice or effective means to resolve the issue. This situation has severely undermined our trust in Evernote as a reliable service provider.

We urgently need our account reactivated and the payment issue resolved. Has anyone else faced similar problems? Any advice or assistance would be greatly appreciated.

We have submitted tickets to support but nothing is solved after 24 hours.

Thank you.

[gazumped 12,054]

Hi.  We're mainly other users here - payment and access issues are outside our control;  but if you submitted a ticket you should have a reference number for the query - please quote that here,  and we can pass it on to a Forum Admin to follow it up.