No response to support ticket, how can I get help?

[tbdavies 0]

I submitted a service ticket a month ago requesting a refund of sales tax because I'm at a non-profit organization. I have had no response to that ticket nor to a second ticket submitted to follow up and ask about the status of my original ticket. There's no phone support at all, and I don't seem to be eligible to chat, so how can I get help with this?

[gazumped 11,669]

Hi.  Support is famously overwhelmed at the moment.  They will get back to you,  but patience is required,  There are no other means of access apart from a Support ticket.

However...  as it's been a while,  if you can post the ticket number here we can ask a Forum Admin (they're employees,  we're mainly other users here) to go remind the CS team that you're still waiting...

[tbdavies 0]

Thanks-- it's ticket 3817608.

[gazumped 11,669]

27 minutes ago, tbdavies said:

Thanks-- it's ticket 3817608.

OK flagged - can't guarantee it'll do any good,  but it might...