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Cannot login with backup codes


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Hello,

is there a reason why my backup codes for 2 step verification stopped working? I have them saved in a format XXXX-XXXX-XXXX-XXXX. What am I doing wrong? Are they expired? They were created in 2018.

I did not changed my password either anything else in the account.

 

Thanks for any advice, David

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  • Level 5*

Hi.  Try logging into your account via the web page at Evernore.com - there's a 'forgot password?' option there.  If you're still locked out,  try Support - we're mainly users here so no access to login credentials.

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