Arjunsinghcool 3 Posted January 8 Share Posted January 8 I subscribed for Evernote personal annual on December20, 2023, now I want to cancel my current subscription and downgrade to free, also want Refund as I’m eligible for refund 60 days policy. I submitted request ticket for that just now. I need few answers like:- 1) Do my request ticket is enough to cancel and refund or I need to do something more for cancellation and getting refund ? 2) How many days it took to resolve my issue? 3) Does anybody really get a refund? 4) where do I get reply on my email or on the page where I get ticket number? Link to comment
Level 5* Solution gazumped 11,739 Posted January 8 Level 5* Solution Share Posted January 8 Hi. You will get a response to your ticket within the next couple of weeks by email. (They have been overwhelmed lately.) Support will ask for more information if they need it. You can find comments here from users who received refunds, so they do happen. 1 Link to comment
Arjunsinghcool 3 Posted January 8 Author Share Posted January 8 2 hours ago, gazumped said: Hi. You will get a response to your ticket within the next couple of weeks by email. (They have been overwhelmed lately.) Support will ask for more information if they need it. You can find comments here from users who received refunds, so they do happen. Thankyou, for your help and support 1 Link to comment
Arjunsinghcool 3 Posted January 11 Author Share Posted January 11 I got response from Evernote support team, they canceled my subscription and downgraded to free, and initiated process of refund. Refund yet to show in my account… ☺️ 1 Link to comment
Azi 0 Posted January 13 Share Posted January 13 I subscribed for Evernote personal annual on Jan 2023, for £34.49 now I have been charged for £79.99, I canceled my current subscription and downgrade to free, also want Refund as I’m eligible for refund 60 days policy.Please Initiate my process of refund. Thanks. Link to comment
Level 5* gazumped 11,739 Posted January 15 Level 5* Share Posted January 15 On 1/13/2024 at 9:51 PM, Azi said: I subscribed for Evernote personal annual on Jan 2023, for £34.49 now I have been charged for £79.99, I canceled my current subscription and downgrade to free, also want Refund as I’m eligible for refund 60 days policy.Please Initiate my process of refund. Thanks. Hi. You need to contact Support - we're mainly just other users here. Link to comment
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