Cant authenticate my Hotmail evernote account using google authenticator

[ahmedmohsen18 1]

Can anyone help with accessing my account which is an hotmail account that has 2factor authentication nd got no access to the recovery code and the google authenticator is not working on hotmail email. 

[PinkElephant 8,128]

If we would understand your problem, we might be able to share some ideas.

Please explain what you want to do, and where it fails.

[ahmedmohsen18 1]

Sure. I have evernote professional account that was created using hotmail. I did 2 factor authentication and i lost the recovery code for it. Now every time i want to log in it asks me for authenticator code using google while it does not allow me to authenticate on google using hotmail account. So i am stuck i cant have a new recovery code and at the same time cant authenticate using google authenticator codes. 

[PinkElephant 8,128]

So this is what I understand:

1. You have set up your EN account with 2FA, by Authenticator App. You received your emergency codes.
2. Access to your account worked, for some time at least. I assume you were able to log in several times already.
3. Meanwhile the emergency codes got lost somehow.
4. Now when you access, you are asked for your 2FA-Code. Fine. Up to here everything is as it should be.

Now I don‘t understand what you means with Google, and Hotmail, and this part. Where did you generate your 2FA code, up to now ?

[ahmedmohsen18 1]

This is what i get while actually i dont have evernote on my google authenticator as it was done by sms before and i was using it that way and did not do google authenticator, so now eveyrtime i log i get this screen where i am not able to have a code for it. 

[PinkElephant 8,128]

Yes, 2FA by SMS has been disabled, for security reasons.

Everything you need to know is in this help article. Watch especially for the last 3 paragraphs in the lower section of the document.

https://help.evernote.com/hc/en-us/articles/208314238

The last paragraph holds a green link to support. If you can’t solve the problem, use it. Support is pretty busy at the moment, waiting time will probably be above 10 days.

[ahmedmohsen18 1]

Thank you so much for your help.