How to get help (create ticket or contact support)

[Schurman11 1]

Hello -

I'm trying to find out how to get support as a paid user.  Every article I read shows there is a way to do it when you are a paid subscriber when you are logged in but I feel like I have looked everywhere.

One of the more frustrating things is that anytime I find a link it asks me to log in when I am already logged in.  I use a desktop version on Mac and its crashing all of a sudden.  I can log in on my PC and when I use any form of getting help it asks me to log in again - putting me on my main landing page (like a loop).  

Would love to have a link (perhaps I am finding old ones) but I am afraid a link is going to keep me in this loop where I am simply asked to log in again.  If there is a number or some other way it would be great.

Thank you for any help - I am pretty desperate as I use Evernote daily and need the app on my mac instead of web use.

[gazumped 11,669]

Hi.  If you want to get some quick(ish) feedback,  you could have asked your question here already.

Evernote subscribers get priority support via chat and email. Chat has been suspended for the moment because of current workloads.

Subscribers can raise priority support queries here - https://help.evernote.com/hc/requests/new

Free users here - https://twitter.com/evernotehelps

(In both cases it's usually easier to use the Settings > Support option in the mobile client).

Once you have completed and sent your contact form you'll receive a ticket number, which marks your reserved place in the queue. A human will get around to you within a few days, depending on how busy the team is. Please follow their instructions and answer any queries they may have as quickly as possible.

You can see the current status of your ticket and add additional comments if necessary here > https://help.evernote.com/hc/en-us/requests/

Please don't moan about being asked to carry out basic checks - first line support will have a check list to make sure that issues being reported to them are genuine glitches rather than misunderstandings or user error. They check the simple things first.

#ExpertTip - DO NOT send repeated emails or more support requests to the team. They'll get to you as soon as they can. New contacts have to be added to the existing ticket and adding more work just slows the whole thing down for everyone.

 

 

[Schurman11 1]

Wonderful response and advice, thank you so much.