Note lost after update

[ClementDr 1]

Hello,

I've been using Evernote since 2017 without problem, but when I updated it to the last version yesterday I lost a very important note that I cannot find anywhere, including in the trash. All the other notes are fine, only this one was lost. I think this note was open when I started the update. It's very important for me to find that note back as I've been working on it for over a year.

How can I recover it?

[gazumped 11,899]

Hi. If you're a subscriber,  contact Support - https://help.evernote.com/hc/requests/new - with full details of your device / OS / EN version.  If your note had been deleted it would have been in the trash notebook - have you tried searching for keywords?

[ClementDr 1]

Thanks for your answer.

I am not a subscriber.

I did look both in the trash notebook and with keywords but it wasn't anywhere.

 

[gazumped 11,899]

You can still try https://twitter.com/evernotehelps for low priority assistance,  or if your note is truly valuable to you,  you may consider upgrading to subscriber - even if only for a month or two - to get access to priority support.  If you have another device connected with the account that hasn't been used recently you could log in and immediately go into Airplane mode to see whether the note still exsts there.  In 15 years of using Evernote and several commenting here I've never (AFAIK) known of a note simply going missing for no reason.