Silvio'ss 25 Posted May 9, 2023 Share Posted May 9, 2023 All my notes are not available without internet connection and the agent who is assisting me is useless. I have already sent new questions but the same agent always returns. Any suggestion? Link to comment
Level 5* gazumped 12,074 Posted May 9, 2023 Level 5* Share Posted May 9, 2023 Hi. Device / OS / Evernote version? If you're on a desktop check Settings > Application > "keep a copy of my notes on this device..." Link to comment
Silvio'ss 25 Posted May 9, 2023 Author Share Posted May 9, 2023 Thank you, the suggested was already activated. It all started with trying to resolve a sync issue and an agent asked me to erase all Evernote data on my MacBook. Now my notes can only be accessed if I have an internet connection. Link to comment
Level 5* gazumped 12,074 Posted May 9, 2023 Level 5* Share Posted May 9, 2023 That 'keep a copy' option needs to be ticked to allow you to work offline. If it is ticked and you're still getting the message, untick and sign out of Evernote (again) and then sign back in and re-tick. Link to comment
Silvio'ss 25 Posted May 9, 2023 Author Share Posted May 9, 2023 Thanks again for your help. Unfortunately it didn't fix the problem. I am trying unsuccessfully to find out if there is any command that will force the Evernote cloud database to download to my computer. I'm monitoring Evernote traffic and it simply doesn't use the internet to download my data. After 14 years of use I'm giving up on Evernote, I'm going to try to find a replacement because the confidence I had is gone. Link to comment
Solution Kimberly Purcell 342 Posted May 9, 2023 Solution Share Posted May 9, 2023 Request that your ticket be escalated to the next level of support if you're not getting anywhere. Link to comment
Silvio'ss 25 Posted May 9, 2023 Author Share Posted May 9, 2023 Many thanks for the suggestion. I am going to try. 1 Link to comment
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