thomasbyee 0 Posted May 7, 2023 Share Posted May 7, 2023 All the images embedded in one of my notes have disappeared suddenly and been replaced by spinning wheels that never resolve. This is on the iOS version of the app (up to date), though the Mac desktop version of the App also is missing the images. See attached screenshot. I have seen other topics recommend opening a support ticket. However, because I am a free plan customer, the website does not allow me to open a support ticket. Is it possible to resolve this, or has Evernote just deleted all of my images in the note? Link to comment
Level 5* gazumped 12,074 Posted May 8, 2023 Level 5* Share Posted May 8, 2023 Hi. If those 'images' were linked from another web source, the originals may have been moved or deleted, or your database may have been damaged in some way, or the files are large and take time to download. If you are a subscriber I'd suggest contacting Support for assistance, quoting the URL(s) from which the images came. Link to comment
thomasbyee 0 Posted May 8, 2023 Author Share Posted May 8, 2023 Thank you for your reply. In this case, rather than a URL link, I dragged or copy-pasted the images directly into the note. I have left the note open for an hour or more thinking it might be load time, but they have not appeared yet. Unfortunately, I don't have the original URLs for the files. I just copy-pasted the images into the note, not thinking that would be a risk for losing them entirely. I am not a paid subscriber and the website does not let me open a support ticket. Does Evernote not offer any support whatsoever for free-tier end users? The issue seems to be with the app, and the only way to recover the images being through the back end. Link to comment
Level 5* gazumped 12,074 Posted May 8, 2023 Level 5* Share Posted May 8, 2023 If you were a subscriber - even if only for a month if you had that option - you could use the Note History option to 'go back' to an earlier version of the note and -maybe- restore the images from there. (These are separate backups taken from every account, paid or not, several times each day.) Like many other big aplications Evernote does not offer support to free users - it is impractical with over 200 million of them. You may be able to get some help via https://twitter.com/evernotehelps but otherwise this Forum (or some similar ones on social media) is the only option. Use note history to view older versions of a note Link to comment
Beecher 1 Posted June 21, 2023 Share Posted June 21, 2023 I've been having the same problem on a number of my Notes. Opened a support case weeks ago, but so far no resolution. Link to comment
Level 5* gazumped 12,074 Posted June 21, 2023 Level 5* Share Posted June 21, 2023 7 hours ago, Beecher said: Opened a support case weeks ago, but so far no resolution. I think the team is a little busy for some reason... if you have a ticket number to quote, we can maybe flag that for an Admin here to look at? Link to comment
thiagofuer 0 Posted June 22, 2023 Share Posted June 22, 2023 I'm having the same problem om my notes .all images now is a spinning whell... i have tried to open the note on web and android apps, Link to comment
Level 5* gazumped 12,074 Posted June 22, 2023 Level 5* Share Posted June 22, 2023 18 minutes ago, thiagofuer said: I'm having the same problem om my notes There's now a new version of Evernote which may have cured this - please update! Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now